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Aug 1, 2024 · Find your local Citizens Advice centre here. Alternatively, you can use the chat service to speak with a debt adviser online. Tel: 0800 144 8848 (England) 0800 702 2020 (Wales). Use the Relay UK service if you can't hear or speak on the phone, to type what you want to say.
Contact us on 0800 138 1111. Monday to Friday 8am to 8pm and Saturday 9am to 2pm. Already a client? Find the right team for help with your debt solution: Debt management plan (DMP) or token payment plan (TPP) I need to update and review my DMP or TPP. Log in to OnlineDMP to: Update your debt details. Find out what you have paid so far.
- We recommend you contact Business Debtline (England, Wales and Scotland) or Advice NI (Northern Ireland) for free and impartial advice service....
- If you're up-to-date with payments towards your debts and household bills and have received a persistent debt letter from your creditor, we can hel...
- We'll contact you in the ways you ask us to when you've spoken to us. We never use WhatsApp or similar apps to get in touch, so if you see a messag...
- Calls to 0800 and 0808 numbers Free from all landlines and mobiles. Calls to 0300 numbers Calls cost no more than those to geographic numbers (0...
- We always try to provide the very best possible service. If you're unhappy in any way we'd like the chance to put things right. Visit our complaint...
- Yes, there are two ways to do this. British Sign Language interpreters British Sign Language (BSL) users can get in touch with us using a BSL vid...
- Overview
- National Debtline
- Citizens Advice
- PayPlan
- Community Money Advice
- StepChange Debt Charity
- MoneyPlus Advice
- Money Wellness
- Debt Advice Foundation
Get free, confidential and independent advice on dealing with debt problems.
This list covers UK-wide organisations and ones based in England and Wales. Find out about debt advice in Scotland or debt advice in Northern Ireland.
National Debtline offers phone and webchat services in England and Wales.
Telephone: 0808 808 4000
Monday to Friday, 9am to 8pm
Saturday, 9:30am to 1pm
Citizens Advice offers phone and webchat services. They also have advice centres in England, Wales and Scotland.
Telephone (England): 0800 144 8848
Telephone (Wales): 0800 702 2020
Telephone (Scotland): 0800 028 1456
Webchat service
Monday to Friday, 8am to 7pm
PayPlan offers phone and webchat services.
Telephone: 0800 280 2816
Monday to Friday, 8am to 8pm
Saturday, 9am to 3pm
Community Money Advice offers phone, email and face to face services in England, Wales and Scotland.
Find a Community Money Advice centre in your area.
StepChange Debt Charity offers phone and online services.
Telephone: 0800 138 1111
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm
MoneyPlus Advice offers phone and email services. They also have an online debt advice service.
Telephone: 0161 837 4754
Monday to Thursday, 8am to 8pm
Friday, 8am to 4pm
Money Wellness offers phone services.
Telephone: 0161 518 8282
Monday to Friday, 9am to 8pm
Find out about call charges
Debt Advice Foundation offers phone and webchat services.
Telephone: 0800 043 40 50
Monday to Friday, 8am to 6pm
Find out about call charges
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We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
- DCAs specialise in collecting debts that the original creditors could not get paid. There are many DCAs in the UK. Some are small and only deal...
- DCAs have no special legal powers. They cannot make changes to your original contract. They may contact you by: Post Phone Text Email L...
- Do not ignore letters or calls from a debt collector. They will take further action if you do not reply. Some may ask you to pay back the debt...
- A DCA can send a ‘doorstop collector’ of ‘field agent’ to your house. It is not common for debt collectors to visit you at home .
- If a debt collection agent comes to your home, remember: They must show proof of ID They are not a bailiff (enforcement agent) or a sheriff off...
- You do not have to give cash to a collection agent who visits you at home. Call the company to set up a standing order if you can afford paymen...
Or, you can call our debt helpline for free on 0800 138 1111. Open 8am to 8pm, Monday to Friday. Open 9am to 2pm on Saturday. Calls may be monitored and recorded for quality and training purposes. How do I get ready for a debt advice call? You need some information about your monthly income and spending. Spending.
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Jun 26, 2024 · Debt collection scams are a serious and growing issue. Scammers pose as legitimate debt collectors, using threatening tactics to intimidate people into paying debts they do not owe. They use phone calls and deceptive emails to extract money or personal information from their victims.
