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May 7, 2018 · Online plastic surgeon reviews are either overwhelmingly positive or negative. That can be problematic when it comes to using them to pick a doctor, according to a new study.
Apr 27, 2018 · The study included more than 1,000 reviews related to breast augmentation surgery in six metropolitan areas: New York, Los Angeles, Chicago, Houston, Philadelphia, and Miami. The analysis focused on the 10 or 20 most-reviewed plastic surgeons in each market.
Free or discount plastic surgery. Sometimes patients call up and ask for discounts when undergoing plastic surgery like a tummy tuck. Some patients even ask for free surgery because of certain hardships. Many plastic surgeons will make considerations for certain situations.
- Abstract
- Methods
- Results
- Discussion
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- Disclosures
- Funding
See the Commentary on this article here. The influence of patient satisfaction has become increasingly important in measuring healthcare quality. With the growing presence of the internet and social media in healthcare, subjective online reviews and ratings of surgeons increasingly serve as proxy for surgeon reputation.1 In 2014, 59% of patients co...
Data extraction was performed on records pulled from the review platforms Google (www.google.com), Yelp (www.yelp.com), and RealSelf (www.realself.com) between June and August 2021. Geographical locations of interest consisted of the 5 most populous US metropolitan cities: Los Angeles, Houston, New York, Chicago, and Philadelphia. Miami was also in...
All Platforms
Across the Google, Yelp, and RealSelf review platforms, a total of 11,078 reviews were included in our study. All three companies’ scores are based upon a 5-star scale. Of these, there were 10,379 positive ratings (10,149 with 4 stars; 230 with 4 stars) and 699 negative ratings (573 with 1 star; 126 with 2 stars) (Figure 1). Miami and Los Angeles had the greatest number of total reviews with 2810 and 2758, respectively; Philadelphia had the fewest number of reviews at 803. RealSelf had the hi...
RealSelf Subanalysis
Of 668 RealSelf patient reviews of specific procedures, 220 were positive and 447 were negative. Breast augmentation was the most common procedure performed (n = 132) and served as our reference point for a comparison of patient satisfaction. Buccal fat removal and abdominoplasty had the highest satisfaction ratings (98.8% and 98.1% respectively); Brazilian butt lift (BBL) and “mommy makeover” had the lowest overall satisfaction ratings at 88.2% and 87.7%, respectively (Figure 4). Thirty-nine...
Online physician reviews play an integral role for patients seeking health information and making decisions about their healthcare.12Plastic surgeons can also use these review platforms to improve their practices and consequently improve their reviews and ratings.
Although assessment of aesthetic outcomes is the most important factor determining satisfaction for most plastic surgery procedures, plastic surgeons can overcome low-rated reviews by enhancing supporting factors. As we would expect, procedures with higher complication rates are associated with higher dissatisfaction ratings, but it is possible thr...
The authors declared no potential conflicts of interest with respect to the research, authorship, and publication of this article.
The authors received no financial support for the research, authorship, and publication of this article.
The 20 best plastic surgery books, such as Killer Looks, After the Cut, Facial Danger Zones and The Real Beauty Bible.
The 6 best plastic surgery books for beginners, such as Ultimate Guide to Plastic Surgery and Reconstructive Facial Plastic Surgery.
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Presents the full range of plastic surgery topics in unique, bulleted lists for efficient, effective study. Helps you visualize key content with online videos and superb, full-color illustrations throughout. Enhanced eBook version included with purchase.
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