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  1. This area is for Intelligent Finance customers to bank online. If this does not apply to you, please return to the main site . If you are a new user, you must first register.

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  2. We're replacing the email service we used in Online Banking with a new online form. You can use this form to request: Redemption statement; Duplicate statement(s) Certificate of interest. For anything else, please call us on 0345 609 4343. Our lines are open Monday to Friday 8am to 6pm. We are closed on Saturdays, Sundays and bank holidays.

  3. This means these versions of Internet Explorer will no longer receive important security updates and technical support. To get the best experience using James Hay Online, we recommend that you upgrade to Internet Explorer 11 or use the latest version of an alternative browser. James Hay Online will only support Internet Explorer 8, 9 and 10 ...

  4. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628. Mobile Banking app: Our app is available to Online Banking customers with a UK personal account and valid registered phone number. It’s only ...

  5. The 16 digit card number across the front of your debit or credit card. Card number. Why use my card number? If you've forgotten your customer number, you can enter your debit or credit card number instead - it's just as secure.

  6. Nucleus Financial Platforms group runs Nucleus Wrap and James Hay Online. Customers benefit from the combined scale, expertise and technological know-how of two of the leading retirement-focused platforms in the UK.

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  8. Log on to your Online Banking. Personal. Business. Corporate. Personal ID. Security number. You may know this as your 5 digit Registration Number or Customer PIN. Please Enter 5 digits security number and it is also known as Registration number or Customer PIN. Remember Personal ID.

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