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Get what you need from our JCPenney Customer Service Links & Resources. Track your order, find a store, check your rewards, and more!
- Return Policy
This is the quickest way to return most merchandise and...
- Product Recalls
Customer Service; Product Recalls; 2024 Recalls. Recall...
- Shipping Information
Customer Service; Shipping Information; Fast & Flexible...
- Frequently Asked Questions
Customer Service; Frequently Asked Questions; Following a...
- Recycling
Customer Service; Recycle fee info; Recycle fee info....
- Payment Options
Customer Service; payment options; Online Payments. Credit...
- Change/Cancel Order Policy
Sign in or look up your order and select “Cancel Order” next...
- Rewards Terms & Conditions
The JCPenney Rewards Program ("Program") is a loyalty...
- Return Policy
For information about a specific Program account (sometimes also referred to as a "profile") or other Program-related questions, contact JCPenney Customer Service by phone at 1-888-JCP-RWDS (1-888-527-7937).
Customer Service. (800) 322-1189. support@jcp.com. @askjcp on Twitter. Sign up to receive updates from the JCPenney Newsroom to your inbox.
Dec 7, 2015 · J.C. Penney customer support is available by phone at (800) 322-1189. What is J.C. Penney’s customer service email address? J.C. Penney’s email address is support@jcp.com .
Apr 14, 2023 · JCPenney complaints contacts. Call Customer Care on (800) 322-1189. Visit Customer Care Information. Call Headquarters on (972) 431-1000.
- JCPenney 6501 Legacy Dr. Plano, TX 75024
Other reasons to reach out to JCPenney's customer service department include: Cancel an online order; Ask about a price adjustment; Check on the balance of a gift card; Apply for a JCPenney credit card; Some customers also contact customer service to ask about recalled items.
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Fax Number: 1-972-431-1362; Customer Service Number: 1-800-709-5777; JCP.com Phone Number: 1-800-322-1189