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Get quick answers to questions about your energy or home services accounts in Help & Support. For other enquiries find British Gas contact details or live chat
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British Gas is one of the biggest energy and gas providers in the United Kingdom. If you're having issues with your gas supply or have questions about your bill or account, you can call customer support, send them an
, or chat with a representative online. If your issue isn't resolved in a timely manner, there are also other steps you can take, like filing a formal complaint or contacting them through social media.
Call 0333 202 9532 to contact customer service.
Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.
Customer service is available Monday through Friday from 8 am to 8 pm and 8 am to 6 pm on Saturday. Customer service is closed on Sunday.
Call 0333 200 8899 if your services aren’t working.
Call this number if your gas supply isn’t working properly. You should also call this number if you have leaking gas powered hot water heating pipes. Once you speak to someone, British Gas will schedule an appointment for a technician to come out and fix the issue. If the problem is easily fixable, they may even be able to troubleshoot the problem over the phone.
Representatives at this number are available 24 hours a day, seven days a week.
Chat with a customer service representative online.
and click the blue "Chat" button in the lower-right corner to bring up a live chat with a representative. This person will usually be able to resolve simple issues with your account and bill or give you the number to the department that you need.
Escalate complaints by accessing their customer complaints page.
If you’ve contacted British Gas using other methods and they don’t respond, you can escalate the issue to their customer complaints department. Visit
and find the section that best describes your issue to determine the correct email address to use. Make sure to describe your experience and the issue you’re having with their service in the body of the email.
This method should be saved for the last resort.
You shouldn’t use this method unless you’ve tried contacting them directly with no results. You can contact British Gas online by tweeting @BritishGas or @BritishGasHelp. This may get enough attention for someone to contact you and resolve your issue.
Send British Gas a letter.
Send British Gas a letter to praise them for their service or to log an official complaint. Address the letter to British Gas, PO Box 227, Rotherham S98 1PD. Remember to use sufficient postage payment so your letter doesn't get sent back.
Type the letter if you have poor handwriting.
Log a formal complaint if your issue hasn’t been resolved in eight weeks.
If you have an ongoing issue that British Gas refuses to fix, you can log an official complaint with the energy ombudsman service. To log a complaint, send an email to osenquiries@os-energy.org, call 0330 440 1624, or send a letter to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.
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Aug 2, 2022 · Use the phone number 0330 100 0056. Lines are open Monday to Friday from 9 a.m. to 5 p.m. If you're an existing customer and your query is directly linked to your account, the above number is your first port of call. Bear in mind that the British Gas contact number for account enquiries is not open 24 hours a day.
Dec 20, 2022 · Wait at least 30 minutes for your electricity key to be prepared. Go to your local Payzone and collect your new key. You can get in touch with British Gas using any of the following methods to receive your reference code: Call customer service – 0333 202 9802. Via WhatsApp – click here.
Jul 10, 2023 · I can log into my account but the 'complaints' link only offers 2 options - live chat or phone number. There is no form to fill in or anything else. I did the online chat a few times but just getting promises that the issue will be fixed by x date and it never is.
There are a couple of different ways that you can contact British Gas. They have an extensive customer support section on their website with articles covering...
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Jan 29, 2024 · 📞 What is British Gas free phone number? Any British Gas contact numbers starting with 0800 are free to call! ⏱ What time does British Gas chat close? British Gas' live agents are available through their live chat from 9 am to 5 pm, Monday to Friday. 🛏 Is there a 24 hour number for British Gas? British Gas' emergency number is live 24 ...
