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If you want to give a meter read via the phone you can use our automated service, you’ll just need your customer account number and meter reads to hand. If your customer account number starts with an A or BGX then call 0330 054 5340 .
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- Submit a Meter Reading
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To submit a meter reading you can do so via our online form. Don't worry, take a reading today and you have until the 14th October to submit it and we'll use it to accurately calculate your next bill.
Get quick answers to questions about your energy or home services accounts in Help & Support. For other enquiries find British Gas contact details or live chat.
Dec 20, 2022 · 020 3992 7717. Or get a callback. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: My British Gas smart meter isn't working.
- Overview
- Calling British Gas
- Contacting British Gas Online
- Using Alternate Methods
British Gas is one of the biggest energy and gas providers in the United Kingdom. If you're having issues with your gas supply or have questions about your bill or account, you can call customer support, send them an
, or chat with a representative online. If your issue isn't resolved in a timely manner, there are also other steps you can take, like filing a formal complaint or contacting them through social media.
Call 0333 202 9532 to contact customer service.
Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.
Customer service is available Monday through Friday from 8 am to 8 pm and 8 am to 6 pm on Saturday. Customer service is closed on Sunday.
Call 0333 200 8899 if your services aren’t working.
Call this number if your gas supply isn’t working properly. You should also call this number if you have leaking gas powered hot water heating pipes. Once you speak to someone, British Gas will schedule an appointment for a technician to come out and fix the issue. If the problem is easily fixable, they may even be able to troubleshoot the problem over the phone.
Representatives at this number are available 24 hours a day, seven days a week.
Chat with a customer service representative online.
and click the blue "Chat" button in the lower-right corner to bring up a live chat with a representative. This person will usually be able to resolve simple issues with your account and bill or give you the number to the department that you need.
Escalate complaints by accessing their customer complaints page.
If you’ve contacted British Gas using other methods and they don’t respond, you can escalate the issue to their customer complaints department. Visit
and find the section that best describes your issue to determine the correct email address to use. Make sure to describe your experience and the issue you’re having with their service in the body of the email.
This method should be saved for the last resort.
You shouldn’t use this method unless you’ve tried contacting them directly with no results. You can contact British Gas online by tweeting @BritishGas or @BritishGasHelp. This may get enough attention for someone to contact you and resolve your issue.
Send British Gas a letter.
Send British Gas a letter to praise them for their service or to log an official complaint. Address the letter to British Gas, PO Box 227, Rotherham S98 1PD. Remember to use sufficient postage payment so your letter doesn't get sent back.
Type the letter if you have poor handwriting.
Log a formal complaint if your issue hasn’t been resolved in eight weeks.
If you have an ongoing issue that British Gas refuses to fix, you can log an official complaint with the energy ombudsman service. To log a complaint, send an email to osenquiries@os-energy.org, call 0330 440 1624, or send a letter to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.
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Aug 2, 2022 · Existing British Gas business customers can also log in to their account on the British Gas website to submit meter readings and manage energy bills. If you're thinking of switching your business energy to British Gas, call 0333 414 5188 for a quote.
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There are a couple of different ways that you can contact British Gas. They have an extensive customer support section on their website with articles covering...
