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So what took so long? Right after 9/11, I said the story of Canada accepting hundreds of diverted flights would make a great movie. Finally after eight years, it's happened. This is well done, not "great", but well done. A couple of plausible love stories are effectively worked in.
The anxious passengers leaving on business and vacation trips have no idea why their flights are being sent to a remote town in Canada. With wild rumours spreading, one British airliner's crew tells the passengers what is known, that a terrorist attack has taken place in the United States.
During the diversion of flights, some airports, including Vancouver International, were inundated with hundreds of telephone calls from members of the public and the corporate community offering their support. In Ottawa, SitCen staff were also inundated with calls from airports, air carriers, the media, and the general public.
- Table of Contents
- Prologue
- Foreword
- Four Days in September
- Anecdotes
- Final Reflections
This booklet has been published to reflect the experiences of the dedicated men and women of Transport Canada during the four days when Canadian airspace was either completely or partially closed following the tragic events of September 11, 2001, in the United States. Many Transport Canada employees worked night and day during those four days, and ...
I will never forget that day in September and, I'm sure, neither will you.It began routinely enough, just like it did for most of us. I was at the Montreal Convention Centre, speaking to the opening of a huge international conference of airport CEOs and managers from around the world. Just after 9 o'clock someone came up to the podium with a handwr...
Just Another Day At The Office?
The Environment Canada forecast for September 11 called for sunny skies and seasonably mild temperatures. A labour dispute between the Government of Canada and the Public Service Alliance of Canada (PSAC) had been simmering since July. PSAC called a one-day national strike for the 11th. In downtown Ottawa, Transport Canada was an obvious location for strike action. Tower C of Place de Ville is the head office for Transport Canada and home to thousands of employees. It also happens to be the t...
First Impresions
Jean Barrette was still reading a bomb threat report when he glanced up at the pictures on the giant TV screens in the Civil Aviation Contingency Operations centre. Although the second plane had not struck yet, he knew that this was no accident. Barrette had been in the aviation business for 28 years and his gut told him that in broad daylight and with today's anti-collision equipment, he doubted very much that this was an accident. "My hunch was that it was a terrorist act." Some of Transpor...
The SitCen Shifts Into High Gear
On September 11 and for the following three weeks, the Situation Centre — or SitCen as it's known around Tower C — became the nerve centre for everyone involved in the response to the crisis. It was the focal point for all decisions and actions taken by Transport Canada and its many partners. The SitCen opened on the 14th floor of Tower C in the fall of 1994. It's an ultra-modern facility, equipped with state-of-the-art computer hardware and custom software, advanced communications, mapping a...
Good Samaritans in the SitCen
Among the tens of thousands of foreign nationals who suddenly found themselves stranded in Canada on September 11, Pat Ryan had an urgent need to get back home to the United States. For Ryan, home was Chicago, where he served as head of a company whose operations include providing grief counsellors after air tragedies. Ryan's second largest office was in New York, at Two World Trade Center, which was home to approximately 1,200 employees. On September 11, his company lost 200 employees. On th...
This is Not a Test!
September 11, 2001 was Doug Mein's first day back after a summer on leave. The Director of Air Navigation Services and Airspace was in Edmonton, at a conference with other civil aviation executives. From the shower in his hotel room, Mein heard his cell phone begin to ring and ring. He towelled off and checked his messages. Eight in all. His first thought was that a Canadian flight must have gone down somewhere; only something like that would have prompted such a flurry of calls. After a few...
Stranded Far From Home
Jim Marriott believes that everything he learned and experienced since January 1986 — when he joined the security team at Transport Canada — had prepared him professionally for the events of September 11 and its shocking aftermath. He signed on a few months after the 1985 Air India bombing, the worst disaster in Canadian aviation history. When he joined security, Marriott knew that he had chosen a career path that would lead him through the wrenching wake of Air India. In the years that follo...
Being part of Transport Canada's response to September 11 means different things to different people. For Maria Pagliarello, Director of National Air Services Policy, it was a rewarding eye-opener to get out of her usual group and work with colleagues she had never known. "The way Transport Canada came together as one was unbelievable," she says. O...
May 10, 2018 · An Air Canada flight from Vancouver to London returning to Vancouver due to medical emergency. If the flight crew decides to divert, they work with the airline’s operation center to determine the best diversion airport.
Nov 6, 2023 · An Ontario woman is demanding answers from Air Canada after her father had a medical emergency during a flight, but the plane wasn't diverted. Instead, the flight continued for another...
Nov 8, 2023 · Shanu Pande is grieving the loss of her father and believes he would still be alive had Air Canada diverted their flight so he could have received emergency medical attention.
People also ask
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