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Open-ended questions are conversation starters, allowing for a richer exchange of ideas. They help individuals express themselves more fully, paving the way for a deeper understanding. In business, particularly in customer support, these questions are crucial.
Mar 22, 2022 · In this article, you’ll learn the differences between these types of questions and when to ask them. We’ve also included lots of examples showing how you can use open-ended and closed-ended questions in day-to-day life.
Jan 26, 2024 · Summary: Open-ended questions result in deeper insights. Closed questions provide clarification and detail, but no unexpected insights. When conducting user research, asking questions helps you uncover insights. However, how you ask questions impacts what and how much you can discover.
Jul 9, 2024 · Open-ended questions are questions that cannot be answered with a simple ‘yes’ or ‘no’, and instead require the respondent to elaborate on their points. Open-ended questions help you see things from a customer’s perspective as you get feedback in their own words instead of stock answers.
Nov 11, 2023 · Here are some examples of open-ended questions that can be used in surveys, discussions, or interviews: What do you believe are the biggest challenges facing our society today? Can you describe a time when you felt most fulfilled in your work?
Define open-ended question: an open-ended question is a question that does not expect a specific, narrow answer. Define closed-ended question: a close-ended question is a question that expects a specific answer and does not give leeway outside of that answer.
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Open-ended questions encourage critical thinking and provide a depth of insight that closed-ended questions simply cannot match. They'll get you to the heart of your customer's perspective, offering a much more detailed response packed with nuances about their experiences and opinions.
