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Aug 8, 2023 · Hard reset your Surface device. To perform a hard reset on your Surface device, follow these steps: Select Start > Settings > System > Recovery. Select Reset this PC. Choose whether you want to keep or remove your personal files. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive.
- Overview
- Before you begin
- Surface says “Insert a SIM” but the SIM card is already in the Surface
- My SIM card is inserted, but I still can't connect to the network. What's wrong?
- Cellular is not a connection option
- The mobile operator isn't listed under Cellular in Settings
- Can’t turn on cellular data
- Limited or no cellular connectivity
- You can connect from some locations but not others
- Related topics
Some models of Surface Pro X, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Go 2, and Surface Go 3 can connect to a cellular data network. If you can’t connect to a cellular network or can’t stay connected, here are some things to try based on the problem you’re having.
If you can’t connect to cellular data or share your cellular data connection, first try to install the latest drivers from Windows Update by using a Wi-Fi or Ethernet connection. Sharing your cellular data connection requires updated Wi-Fi drivers.
To check the health of your Surface drivers and firmware, use the Surface app.
1.Connect your Surface to Wi-Fi or Ethernet if it's not already connected. For more info, see Connect Surface to a wireless network.
2.Select Start , search for surface, then select the app from the list of results.
3.On Help & support, check if the update status is "You're up to date" or something else. If needed, select the option to update the device.
You might need to restart your Surface after the updates are installed. To ensure that all updates are installed, follow the instructions in Download drivers and firmware for Surface.
If you just inserted the SIM card, wait at least 30 seconds to see if your Surface recognizes the SIM card. If you still see the message, remove the SIM card tray, and make sure the SIM card is placed correctly in the SIM card tray. To learn how to insert a SIM for your Surface, see Insert a SIM card into your Surface.
If your SIM card still isn't recognized, work with your mobile operator to check your account or replace your SIM card.
It could be one or more of the following:
•Confirm with your mobile operator that you have an active data plan and make sure you’re in a place where you have cellular coverage.
•Work with your mobile operator to ensure the access point name (APN) is appropriate. To learn how to add or change an APN, see Cellular settings in Windows.
•If Let Windows keep me connected is turned on, cellular data isn't used when you're connected to a Wi-Fi network or using a wired Ethernet connection. To check if you've selected this option, select Start > Settings > Network & internet > Cellular.
If Cellular isn’t listed when you go to Settings > Network & internet , your Surface cellular data (LTE or 5G) modem might be disabled.
First, make sure you’ve installed all the latest Windows updates. If Cellular still isn't listed, shut down your Surface, remove the SIM card tray, then insert it again.
If you still don’t see Cellular in Settings > Network & internet , use Device Manager to check the status of the cellular modem in your Surface. Here’s how:
1.Go to Start , type device manager, and select it from the results.
2.Select the arrow next to Network adapters to expand the adapters list, and check to see if a Surface cellular device is listed, such as Snapdragon x24 LTE modem mobile broadband device on Surface Pro X, Surface Mobile Broadband on Surface Pro 7+, or Surface Pro 8.
3.If the cellular device has a red or yellow exclamation point next to it, right click on it > choose Properties > select the Driver tab > select Disable Device > select Enable Device.
If you’re setting up a Surface for the first time and don’t see a mobile operator listed in Cellular settings, connect to a Wi-Fi or Ethernet network to complete the setup. For more info about how to connect to Wi-Fi, see Connect to Wi-Fi in Windows.
If you've already set up your Surface and don’t see a mobile operator listed, go to Start > Settings > Network & internet > Cellular, then see if Cellular data is turned off. If cellular data on your Surface won’t turn on, see the Can’t turn on cellular data section.
If you still don’t see the option, try to remove the SIM card, then reinsert it. To learn how, see Insert a SIM card into your Surface.
If you still don’t see your mobile operator under Cellular, you should contact your mobile operator for options, including replacing your SIM card.
If you can’t turn on cellular data, check to see if you're in airplane mode. To do this:
1.Go to Start , and select Settings > Network & internet > Airplane mode.
2.Make sure Airplane mode is Off.
If airplane mode is off and you still can’t turn cellular data on, remove your SIM card, check it for damage, reinsert it, and then try to turn on Cellular data in Cellular settings again. For more info about inserting a SIM, see Insert a SIM card into your Surface.
If you have limited or no connectivity, you might be out of your mobile operator’s network range. To find out, check the Cellular data icon in the taskbar ( or ) and see how many bars you have. If you have only one bar or don't have any, try using a Wi-Fi connection or find a location with better reception.
If you're traveling outside of your mobile operator’s network coverage area and want to use a cellular data connection, you may need to turn on data roaming.
To set your Surface so roaming turns on by default when you are out of your mobile operator’s range:
1.Go to Start , and select Settings > Network & internet > Cellular.
2.Select the name of your mobile operator.
•Cellular data for Surface devices with LTE Advanced: FAQ
•Set up the LTE or 5G connection on your Surface
2. Tap or click on "Screen" in the settings menu. 3. Look for the screen rotation icon, which is a rectangle with arrows, and tap or click on it. 4. Rotate your Surface Pro 2 tablet to the orientation you want to calibrate. 5. Tap or click on the screen rotation icon again to lock the screen orientation.
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- Microsoft
- Tablet
- Surface Pro 2 | 7EX-00005
- The Microsoft Surface Pro 2 uses Windows as the operating system.
- The download speed on the internet depends on the type of connection you have. If you have a 25 Mb/s connection this means that theoretically you s...
- The size of your tablet is usually expressed in inches, 1 inch is 2.54 centimetres. The size is the diagonal size of your tablet, so you measure th...
- The Microsoft Surface Pro 2 has a weight of 600 g.
- The screen size of the Microsoft Surface Pro 2 is 10.6 ".
- The Microsoft Surface Pro 2 has a height of 173 mm.
- The screen resolution of the Microsoft Surface Pro 2 is 1920 x 1080 pixels.
- The Microsoft Surface Pro 2 has a width of 275 mm.
- The Microsoft Surface Pro 2 has a depth of 13.5 mm.
Oct 12, 2016 · Leave device connected in this state for at least 1 hour. Power off the device with a long button press (press and hold the power button for about 20 seconds) Leave it connected to AC power overnight – insure that the light on the power supply is lit. The next day, disconnect from AC power and *then* attempt to power device back on.
Mar 22, 2023 · 66. 17K views 1 year ago. Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device and...
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- Microsoft Helps
Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC. You want to reinstall your previous operating system: Go back to your previous version of Windows.
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Locate your SIM card tray near the bottom-right corner and under the kickstand of your Surface Pro (5th Gen) with LTE Advanced. Insert the SIM ejector tool into the small hole and gently press in to eject the SIM card tray.
