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  1. Aug 8, 2023 · Hard reset your Surface device. To perform a hard reset on your Surface device, follow these steps: Select Start > Settings > System > Recovery. Select Reset this PC. Choose whether you want to keep or remove your personal files. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive ...

  2. Mar 13, 2024 · Here are some troubleshooting steps you can try: 1. Make sure the SIM card is properly inserted into the SIM card slot. If you still see the message, remove the SIM card tray, and make sure the SIM card is placed correctly in the SIM card tray.

    • Overview
    • Two ways to get cellular data
    • Use a SIM and data plan from your mobile operator
    • Use your eSIM and the Mobile Plans app
    • Switch between data plans
    • Related topics

    Set up the LTE or 5G connection on any of these Surface devices to stay connected anywhere you go:

    •On Surface Pro devices with LTE Advanced or 5G

    •On Surface Go devices with LTE Advanced

    If you don't know if your Surface model is LTE or 5G enabled, the easiest way to find it is in the Surface app:

    1.Select Start , search for surface, then select the app from the list of results.

    2.Expand Device information and look at the value next to Surface model.

    For specific Surface devices with LTE Advanced or 5G, there are two ways to get cellular data:

    •SIM card. Use a nano SIM card and data plan from your mobile operator. Any Surface model that has LTE Advanced or 5G.

    1.Contact your mobile operator to sign up for a data plan or add to your current plan.

    2.Insert the SIM card into your Surface that has LTE Advanced or 5G. For more info on how to do this, go to Insert a SIM into your Surface.

    3.After the SIM card is inserted, select Start > Settings > Network & internet > Cellular and check to see if you're connected to a cellular network.

    4.For Surface devices that have both a SIM card slot and eSIM, select SIM1 from Use this SIM for cellular data to use your SIM. Learn more about your cellular data settings in Cellular settings in Windows.

    If this is your first time using an eSIM, you need to connect to Wi-Fi and open the Mobile Plans app. For more info, see Add your Windows PC to your mobile account to get online.

    Note: To add your device to a new or existing mobile account through the Mobile Plans app, you’ll need to have Windows 11 installed. To check for updates, open Windows Update in Settings, then select Check for updates.

    If you have both types of data plans (one from your mobile operator and one from another mobile operator through the Mobile Plans app), you can switch between them at any time.

    Select Start > Settings > Network & internet > Cellular to choose a data plan. To use your mobile operator SIM card, select SIM1 for Use this SIM for cellular data. To use the data plan on your eSIM, do one of the following, depending on which Surface with LTE Advanced or 5G model you have:

    •For Surface Pro with LTE Advanced (5th Gen), select SIM2 for Use the SIM for cellular data.

    •For all other LTE Advanced or 5G devices, select eSIM for Use this SIM for cellular data.

  3. Remove the SIM card tray from the slot. Keep it face up. Note: If the bumper is attached, the SIM card tray may not come all the way out. If this occurs, slightly insert the SIM ejector tool back into the hole for the SIM card tray, and then gently angle the tool and pull the tray all the way out.

  4. Follow this guide to remove and replace the SIM card reader on a Microsoft Surface Pro X. Remove the SIM card from the Surface before starting this repair. Warning: Make sure to remove the SSD from the Surface before starting any repairs. This will disconnect the battery and prevent damage to the Surface. For your safety, discharge the battery ...

  5. On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen. Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.

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  7. Here’s how: Shut down your Surface. Along the bottom edge of your Surface, insert the tip of the SIM ejector tool into the hole in the SIM card tray, and push. The SIM card tray will pop out. Gently pull on the tray to take it all the way out of your Surface.