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  1. To learn how to insert a SIM for your Surface, see Insert a SIM card into your Surface. If you’re using a dongle to access cellular data, shut down your Surface, remove and replace the dongle, and restart your Surface. If your SIM card still isn't recognized, work with your mobile operator to check your account or replace your SIM card.

  2. Aug 8, 2023 · Hard reset your Surface device. To perform a hard reset on your Surface device, follow these steps: Select Start > Settings > System > Recovery. Select Reset this PC. Choose whether you want to keep or remove your personal files. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive.

  3. Remove the SIM card tray from the slot. Keep it face up. Note: If the bumper is attached, the SIM card tray may not come all the way out. If this occurs, slightly insert the SIM ejector tool back into the hole for the SIM card tray, and then gently angle the tool and pull the tray all the way out.

  4. Mar 13, 2024 · If you still see the message, remove the SIM card tray, and make sure the SIM card is placed correctly in the SIM card tray. To learn how to insert a SIM for your Surface, see Insert a SIM card into your Surface . 2. Restart your Surface Pro 8 and check if the SIM card is recognized.

  5. Select Start > Settings > System > Recovery. Open Recovery. Next to Reset this PC, select Reset PC and choose an option: Keep my files —Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

  6. Follow this guide to remove and replace the SIM card reader on a Microsoft Surface Pro X. Remove the SIM card from the Surface before starting this repair. Warning: Make sure to remove the SSD from the Surface before starting any repairs. This will disconnect the battery and prevent damage to the Surface. For your safety, discharge the battery ...

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  8. Aug 8, 2023 · Select Recovery > Get started . Choose one of the following options: Keep my files. This setting (also known as a “Refresh” in Windows 11) will reinstall your Windows operating system without removing your laptops preinstalled apps or personal files. However, you will lose any custom settings, apps, and drivers that you’ve installed.