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Apr 27, 2016 · These methods should cover most BlackBerry devices, but there may be specific ways to reset your device’s particular model. You can find these in your phone’s instruction manual. How to perform a hard reset on a BlackBerry
- Overview
- Hard Reset
- Soft Reset
- Factory Reset
If your BlackBerry isn't working, perform a hard, soft, or factory reset using these simple steps
Smartphones are great, at least when they work. When they don’t, they’re nothing more than expensive paperweights. If your BlackBerry is frozen or unresponsive, a quick reset may be just the ticket to get it up and running again. Follow this guide to restore your BlackBerry to its former glory.
To perform a hard reset, remove the battery for a few seconds and then reinsert.
For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys.
Open the battery cover on the back of the BlackBerry.
Remove the battery from the phone.
You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
Reinsert the battery after a few seconds.
To be on the safe side, wait for up to 30 seconds and then reinsert the battery into the back of the phone.
The BlackBerry should reboot and function normally. You may have to power the BlackBerry back on with the Power button.
Press and hold the Alt key.
This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
Press and hold the Right Shift key.
Continue to hold the Alt key while you hold the Shift key.
Press and hold the Backspace/Delete key.
Make sure you are continuing to hold the Alt and Shift keys while you hold the Backspace/Delete key.
Open the Options on your home screen.
Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
In the Security Settings menu, select Security Wipe.
Choose what you want erased.
Check the boxes for each of the items that you want wiped from the phone. If you want to completely erase your information, ensure that all of the boxes are checked.
To perform the wipe, you will need to enter the code. Type “blackberry” into the box and then select Wipe.
Add a Wi-Fi network manually If your device doesn't connect automatically to a saved Wi-Fi network, you can set up a connection to a Wi-Fi network manually. Page 55 Settings User guide 3. Turn on the switch.
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Page 50 Settings User guide Your device can be connected to the mobile network and a Wi-Fi network at the same time. For basic data functions, such as using the Internet or downloading apps, your device is designed to try to use a saved Wi-Fi network before it tries to use the mobile network.
Before you start. This guide will show you how to set up Internet on your BlackBerry by setting up the network manually. 2. Swipe left and select Settings. 3. Select Networks and Connections. 4. Select Mobile Network. 5. Select APN. 6. Select Reset Defaults. 7. Select Restore. Your phone will reset to default Internet settings.
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1. Before you start. This guide will show you how to set up Internet on your BlackBerry by setting up the network manually. 2. Slide down the top menu. 3. Select Settings. 4. Select Networks and Connections. 5. Select Mobile Network. 6. Select APN. 7. Select Reset Defaults. 8. Select Restore. Your phone will reset to default Internet settings.
