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Please allow 7 days after your flight for Virgin Atlantic points to show in your account. Claims can be made up to 6 months after you travel. You are unable to claim for flights that have not yet flown. Names on any documents must match the name on your Flying Club membership.
- Claim Your Virgin Points
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- Claim Your Virgin Points
Oct 27, 2023 · For flight claims, you'll need to know your ticket number – a long string of numbers that starts with a three-digit number which you will find on your e-ticket receipt and boarding pass (e.g. 125-1234789534). If you don’t have your ticket number, please contact the vendor of your ticket.
If you still haven't received the points 6 weeks after your flight, or you didn't add your Flying Club details at the time of booking, your points can be claimed for up to 6 months after your flight. Please complete the form on the link below.
Find out how to claim missing points from a booking with one of our travel partners. Missing some points from one of our other partners? If you are missing some points from a recent hotel stay, car hire booking or other provider, please check below for how to claim them.
Sep 11, 2024 · In this article I want to run through the key principles of how to redeem your Virgin Points for flights on Virgin Atlantic. Most of the principles are the same for searching and booking flights on partner airlines but we will look at the key differences in Part 4 in a few days.
Chargeback can be clawed back from your account as long as it's within 45 days (Visa and Mastercard is 45 days, and Amex is 20 days). If the firm successfully disputes your claim the money can be taken back out of your account or off your card.
Please call Virgin Money Customer Care team on 13 81 51. Please allow up to 10 days for Points to be credited to your Velocity account from the Points Issue Date before raising a Missing Points Claim*. Find out the relevant Points Periods and Points Issue Dates.