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  2. Please allow 7 days after your flight for Virgin Atlantic points to show in your account. Claims can be made up to 6 months after you travel. You are unable to claim for flights that have not yet flown. Names on any documents must match the name on your Flying Club membership.

  3. Oct 27, 2023 · The flight was before I joined – you can claim Avios and Tier Points for any British Airways flights flown within the three months prior to joining, but not for flights on other airlines. You have six months from the date of the flight to make the claim.

  4. How to claim missing points. Documents required. Virgin Credit Card. If you have any missing points, need to manage direct debits, or any issues with the card, Virgin Atlantic Credit Cards at Virgin Money can be contacted on their web page: https://gethelp.virginmoney.com/. Invoice/receipt.

  5. Find out how to claim missing points from a booking with one of our travel partners. Missing some points from one of our other partners? If you are missing some points from a recent hotel stay, car hire booking or other provider, please check below for how to claim them.

  6. How much are my Virgin Points worth? How long before my Virgin Points expire? Is there a maximum number of Virgin Points I can collect? If I have a Virgin Red and Flying Club account, which are linked will I be earning in two accounts?

  7. Virgin Points are credited to your account at different times depending on where you have earned them. Check out the retailer tile to confirm the timeframe the points should arrive in. If you should have received your Virgin Points but haven't, please get in touch with Virgin Red Member Support.

  8. When will I get my bonus Virgin Points? What happens to my Virgin Points when I get a refund? There are Virgin Points missing from my account. How can I get help? Where can I view my Virgin Points?

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