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Research Focus. The goal of our research teams is to understand travelers’ behaviors and create a smarter, seamless and more sustainable travel experience. We support the Amadeus Innovation mission of improving the traveler experience before, during and after the trip, and at destination. We actively investigate and promote Generative AI ...
Jun 17, 2016 · The Amadeus Global Report 2015 provides a comprehensive overview of our business and highlights our sustainability performance. The report includes our research and development initiatives around the world. Remarkably, Amadeus invests more than €1.8 million every day in R&D. Amadeus is the leading R&D investor in the travel and tourism industry according to the 2015 EU Industrial R&D ...
Welcome to our resource center. We're glad you're here. Tap into our research, data and viewpoints to support your decision-making. Explore our topics, share the pieces that resonate with you, and reach out to us when you want to learn more. Industry. Topic. Content type. Filters.
The Global Report provides a comprehensive and transparent view of our activities, operations and performance in 2023. Its scope covers financial and non-financial information, and we provide an overview of the company from an economic, social and sustainability outlook. View full report. Chapters & graphs.
- CHAPTER 4
- Mentoring
- General learning and development opportunities
- Encouraging women in the technology sector
- Committed to the LGBTI community
- Strengthening our culture – the Amadeus Way
- Remuneration
- Duty of care
- Mobility
- Amadeus’ brand
- Summary and overview
- Internal communications
- Digital ecosystem
- You’ve got mail
- Social media influence when booking travel
- Using AI and machine learning to communicate with customers
- Social media influence when booking travel
- A rise in single travel
- (Travel) pillow talk
- Super apps
- VR and travel
- Why old rules don’t apply to traveler loyalty
- Machines can’t replace the human touch
- Germany's Most Desirable Employer 2019
Amadeus’ people are our greatest competitive advantage and critical to the success of our strategy. We’ve built our leading position thanks to their commitment, creativity and expertise. The role of our People, Culture, Communications & Brand (PCCB) team is to make sure that we recruit and retain the best talent so we can deliver the best for our c...
Mentoring at Amadeus is a two-way professional partnership in which two employees work together to achieve specific development goals. Mentors use their experience and professional background to provide guidance and support to mentees on their learning journey. The mentoring scheme supports employees in taking ownership of their development and hel...
Amadeus’ employees benefit from over 1,330 blended learning opportunities, including face-to-face, virtual and online training sessions on soft and hard skills. Development programs for employees and managers at all levels are ofered across the entire organization, spanning all businesses and geographical locations. Some highlights include: _The la...
As we continue working to build a workplace with equal opportunities for all employees, we regularly review our selection processes for bias and to ensure that our job ofers are gender-neutral. We also closely monitor remuneration processes for gender bias. Women at Amadeus are further empowered through cross-mentoring programs and the work of the ...
Amadeus is proud to show its commitment to the LGBTI community. In addition to our groups in Bangkok and Madrid, our LGBTI employee resource group, Amadeus Proud, opened a chapter at our Heathrow, London ofices, increasing visibility and expanding the LGBTI network. We’re also founding members of REDI (Red Empresarial por la Diversidad y la Inclusi...
Amadeus’ culture is our strongest asset and our foundation for sustainable success in a volatile and uncertain environment. To keep our culture relevant, we’ve developed six questions that guide our day-to-day decisions, big or small: What would you say if you were our customer? How do I show ownership of my decisions? What’s the risk? Too big? Too...
To be a successful company, we know we need to attract and retain the best people in the business. One of the ways we do that is by ofering competitive rewards to our employees around the world. We benchmark salaries regularly to make sure we’re competitive against the market. Most of our employees participate in an annual performance bonus, which ...
At Amadeus, we want to ensure the health, safety and well-being of all our employees worldwide. We’ve all witnessed in years past how incidents can happen at any time. Managing a global workforce in today’s world requires timely and innovative solutions to overcome the challenges that may come our way and to keep our employees safe. For that reason...
Our products and services create a business need for our employees to work internationally. We’ve developed international assignment policies to efectively manage these international transfers while allowing our employees to pursue exciting career opportunities.
In 2019 our Brand team changed its focus from brand governance to brand leadership. Creating guidelines and supervising their implementation, the team has now become our in-house brand experience design agency. We’re in the process of building an iconic Amadeus brand that combines our shared heritage and innovation and that helps create new busines...
Amadeus’ Corporate Communications team promotes and protects the company’s reputation externally. Using powerful storytelling techniques and ideas, they bring to life and simplify the often complex world of B2B technology. At Amadeus, we believe that while content needs to be consistent, it must also be appropriate and relevant to various audiences...
We have a culture of open, transparent and inclusive employee communications. Our goal is to help our people connect what they do individually with the company vision and strategy. We want to make them more engaged in their day-to-day work and build a sense of belonging to one global team. Good communications drive performance: we inform our employ...
Amadeus is undergoing a sweeping change in digital marketing. In less than two years, our Digital team has streamlined over 80 separate domains and countless microsites to one centralized site, serving multiple business units and audiences across the world. With an agile, customer-centric and insight-driven approach, our Digital Ecosystem Program h...
Using AI and machine learning to communicate with customers Today, artificial intelligence (AI) is increasingly used to respond to customers quickly and provide valuable information if a human customer service rep isn't available. As carriers strive to grow their footprint while delivering fast customer service, many will continue to trial direct b...
With social media taking an increasing hold on society, travel industry players are working to provide a similar experience. Among younger generations and emerging economies, the smartphone has usurped the laptop as the travel research, booking and content sharing platform of choice, so travel companies must think mobile-first throughout the user e...
Today, artificial intelligence (AI) is increasingly used to respond to customers quickly and provide valuable information if a human customer service rep isn't available. As carriers strive to grow their footprint while delivering fast customer service, many will continue to trial direct bookings and communication with AI via channels like text and...
With social media taking an increasing hold on society, travel industry players are working to provide a similar experience. Among younger generations and emerging economies, the smartphone has usurped the laptop as the travel research, booking and content sharing platform of choice, so travel companies must think mobile-first throughout the user e...
Being single has long been considered temporary. But marriage rates are declining, and the singles population – those never married and those divorced – is rising globally. Travel brands need to adjust their offer to meet the needs of these travelers – as traveling solo doesn’t necessarily mean traveling alone – and hospitality brands must cater fo...
Voice assistants to transform travel Natural conversation – particularly voice – is predicted to play a key role in the customer experience as a major shi is taking place between human and computer action. We see it in our everyday lives with voice assistants in our homes and on our mobiles, but in the travel sector the customer experience will be ...
Big potential to drive travel sales Super apps – a single app that includes multiple apps – is one area that’s growing in popularity, as users can connect to social media, shop, order food or taxis, buy tickets, book rooms, and more. We can expect mobile content and apps to develop even further as 5G networks and devices become more prevalent.
Virtual reality (VR) is going to play a huge role in the travel industry. As headsets become more affordable, travel companies are starting to use VR more and more – even bringing travel to those who might not be able to go abroad. VR has the ability to truly enhance travel, by challenging tradition with a sensory and revolutionary experience.
Traveler loyalty will be a major battleground with technology a key differentiator. Travel brands will need to invest in technology to connect with customers, win their loyalty and lower acquisition costs.
Humanity is crucial to creating experiences While technology will provide unprecedented support for travelers, predicting behavior, anticipating potential problems and providing solutions, people still prefer to deal with people. Travel brands need to ensure they maintain a balance to deliver the best customer experience.
The IMWF Institute of Media and Economic Research in collaboration with Frankfurter Allgemeine Zeitung Office: Germany
Amadeus Global Report 2019. The Global Report provides a comprehensive and transparent view of our activities, operations and performance in 2019. Its perspective covers financial and non-financial information, and we provide an overview of the company from an economic, social and environmental outlook. View full report.
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Oct 28, 2014 · Denis Arnaud, applied research senior manager at Amadeus. Amadeus is one of the world’s largest travel technology services, with thousands of clients in the travel industry. In 2013, it stepped up its game by creating an analytics-based travel intelligence unit that has hired more than 40 data scientists — a brand new position at the company.
