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In an organization, communication flows in 5 main directions-. Downward. Upward. Lateral. Diagonal. External. Downward Flow of Communication: Communication that flows from a higher level in an organization to a lower level is a downward communication. In other words, communication from superiors to subordinates in a chain of command is a ...
Differentiate between downward, upward, horizontal, diagonal, and external communication flows. Communication within a business can involve different types of employees and different functional parts of an organization. These patterns of communication are called flows, and they are commonly classified according to the direction of interaction ...
- Organizational Communication Flows
- Downward Communication Flows
- Upward Communication Flows
- Horizontal and Diagonal Communication Flows
- External Communication Flows
Information can flow in four directions in an organization: downward, upward, horizontally, and diagonally. The size, nature, and structure of the organization dictate which direction most of the information flows. In more established and traditional organizations, much of the communication flows in a vertical—downward and upward—direction. In info...
Downward communication is when company leaders and managers share information with lower-level employees. Unless requested as part of the message, the senders don’t usually expect (or particularly want) to get a response. An example may be an announcement of a new CEO or notice of a merger with a former competitor. Other forms of high-level downwar...
Information moving from lower-level employees to high-level employees is upward communication (also sometimes called vertical communication). For example, upward communication occurs when workers report to a supervisor or when team leaders report to a department manager. Items typically communicated upward include progress reports, proposals for pr...
Horizontal communication involves the exchange of information across departments at the same level in an organization (i.e., peer-to-peer communication). The purpose of most horizontal communication is to request support or coordinate activities. People at the same level in the organization can work together to work on problems or issues in an info...
Communications do not start and stop within the organization. External communication focuses on audiences outside of the organization. Senior management—with the help of specialized departments such as public relations or legal—almost always controls communications that relate to the public image or may affect its financial situation. First-level a...
Communication Channels. In communications, a channel is the means of passing information from a sender to a recipient. Determining the most appropriate channel, or medium, is critical to the effectiveness of communication. Channels include oral means such as telephone calls and presentations, and written modes such as reports, memos, and email.
Learning Objectives. Communication within a business can involve different types of employees and different functional parts of an organization. These patterns of communication are called flows, and they are commonly classified according to the direction of interaction: downward, upward, horizontal, diagonal, external.
Dec 18, 2023 · Organisational communication covers all of these aspects, ensuring information flows smoothly to the right people at the right time. It encompasses the interactions between a company’s employees, teams, and departments and those between the company and its customers or other parties. For most companies, effective communication is a balanced act.
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Feb 7, 2023 · All-staff or team-specific meetings. Messaging platforms. One-on-one meetings. Casual in-office interactions, such as a watercooler chat. Examples of external organizational communication include: Press releases. Social media posts. Check-in calls with clients. Meetings with stakeholders.
