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  1. No sound coming from the speakers (no volume or the audio is not working), sound is muffled, intermittent, crackling/popping, distorted or no sound after update? Resolve sound and audio problems including microphone related issues using our automated diagnostic Audio Check tool or Virtual Agent.

  2. Apr 5, 2020 · Restart your PC once & it should auto-reinstall a working driver. If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: CLICK HERE FOR STEP BY STEP GUIDE

  3. Nov 10, 2022 · Internal speaker sound is not working with windows 11 for some reason. I was told by microsoft support that HP has not created a new Realtek Audio driver that is supported on windows 11.

    • Rollback the audio driver. If you have audio issues after installing updates or running Windows Update, try rolling back your audio driver. Search Windows for Device Manager, and then select Device Manager in the list of results.
    • Set the default audio playback device. Select an audio playback device to use as a default. How to set the default speakers in Windows 11. In this video, learn how to set the default speakers in Windows 11.
    • Update the audio driver using Device Manager. Enable the audio device, and then update the audio driver using Device Manager. In Windows, search for and open Device Manager.
    • Perform a hard reset. Perform a hard reset to resolve audio issues on your notebook. For more information, see HP PCs - How to Power Reset Your Computer.
  4. May 9, 2021 · All of the sound drivers are installed and updated, but there is no audio inputs and outputs option in my devices menu to locate my speakers. Does this model not come with the laptop speakers installed?

  5. Aug 23, 2024 · Troubleshoot computer sound problems with these 5 quick fixes. Learn why your PC has no audio and how to get your speakers working again.

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  7. If you hear sound through the headphones, the sound hardware on the computer is working, and the issue is probably related to the speakers or speaker cables. Disconnect the headphones and reconnect the speakers. When done, test again for sound using the previos steps with the volume control slider.

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