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How do organizations achieve a SIAM model?
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Apr 18, 2024 · Organizations achieve a SIAM model through a “service integrator” role, which centralizes and streamlines the services offered by the various service providers, ensuring the delivery of a unified and dependable set of services.
Oct 24, 2017 · Understand if SIAM is the right model for your organization. Following an initial SIAM baseline assessment, organizations will know if they should initiate a transformation program aimed at establishing, or improving, a SIAM capability. Develop a target operating model (TOM).
Aug 28, 2024 · Organisations can transition to a SIAM Model by defining clear objectives, establishing a governance structure, identifying and categorising service providers, updating contracts, implementing change management strategies, and continuously refining the model based on feedback and data.
- Change Is Hard!
- A Siam Operating Model Isn’T Just ITSM
- Changing Existing Contracts Is Hard
- A Tooling Strategy Is Critical to A Siam Operating Model
- There’S No One Size Fits All
- Siam Program Governance Is Critical to Get Decisions Reviewed and Landed
- Cultural Change Is Your Biggest Barrier to A Siam Operating Model
If you choose to adopt SIAM principles, you’ll be changing your organization’s IT operating model through a combination of changes across process, people, organization design, governance, or contracting framework. Trying to bring about any kind of change is notoriously difficult. You’ll need to adopt business change principles to understand the cor...
When we talk about a SIAM operating model, it’s often tempting to consider only the IT service management (ITSM)process impacts of the SIAM approach. However, its impact is much broader than this. So, ensure that the following are also considered: 1. Demand management 2. Project management 3. Commercial management 4. Solution development 5. Technic...
Often, the decision to consider a change to a SIAM operating model is caused by a compelling event, such as a contract change, end of an outsourcing contract, or major business reorganization. When looking at your organization’s contract landscape you’ll likely see a vast array of different contracts, each with varying start and end dates. Most cri...
One of the most critical elements in the success of a SIAM operating model is the ability to establish a single source of truth for data and automate workflow through a toolset which spans the entire IT operating model. You can read more about our thoughts on a SIAM Tooling Strategy by downloading our white paper. In essence, our advice in this are...
Many organizations fail to grasp the concept of “adopt and adapt.” Just as in ITIL, the guidance written in SIAM best practice documentation, such as the SIAM Body of Knowledge, is just that, guidance. You’ll need to use this guidance as the main ingredient in your own SIAM operating model, ensuring that the solution meets the specific challenges a...
As with any major change program, your SIAM program will need to benefit from robust program governance. You’ll need to make some pretty complex and difficult decisions. So, you’ll need support from various stakeholder groups, not only in making the decision, but also in “banking” them. In other words, getting them agreed, communicated, and logged ...
As I said at the outset, change is hard. One of the greatest barriers to change is organizational and personal culture change. Culture describes ways of working, preferred approaches to how we interact with each other. In a SIAM operating model, as new multi-service provider ways of working are introduced, we seek to challenge the cultural paradigm...
It covers areas such as creating an outline business case, undertaking an organisational capability assessment and market analysis, through to defining a tooling strategy, a governance model and collaboration activities.
Sep 13, 2022 · The organisational change empowered through operating model design needs to be carried out through a repeatable process of small changes followed by measuring the results so that the organisation can evolve into one that is continually learning, improving and innovating for its customers and employees (stakeholders).
Sep 3, 2024 · Organisational Change Management (OCM) is crucial to the success of SIAM because the effectiveness of any change hinges on user perception and buy-in. More than 84% of respondents to the 2023 Global SIAM Survey by Scopism ranked OCM as the number one skill required for SIAM success.
