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Jan 8, 2015 · If a simple restore gives you issue, use device switch and it will ask if you want to use a previous phone's backup. Just wondering, off topic perhaps, couldn't you locate your Z10 using BlackBerry Protect? I managed to set up my Passport by using the Z10 backup using BB Link so thx for the help and advice.
- Overview
- Hard Reset
- Soft Reset
- Factory Reset
If your BlackBerry isn't working, perform a hard, soft, or factory reset using these simple steps
Smartphones are great, at least when they work. When they don’t, they’re nothing more than expensive paperweights. If your BlackBerry is frozen or unresponsive, a quick reset may be just the ticket to get it up and running again. Follow this guide to restore your BlackBerry to its former glory.
To perform a hard reset, remove the battery for a few seconds and then reinsert.
For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys.
Open the battery cover on the back of the BlackBerry.
Remove the battery from the phone.
You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
Reinsert the battery after a few seconds.
To be on the safe side, wait for up to 30 seconds and then reinsert the battery into the back of the phone.
The BlackBerry should reboot and function normally. You may have to power the BlackBerry back on with the Power button.
Press and hold the Alt key.
This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
Press and hold the Right Shift key.
Continue to hold the Alt key while you hold the Shift key.
Press and hold the Backspace/Delete key.
Make sure you are continuing to hold the Alt and Shift keys while you hold the Backspace/Delete key.
Open the Options on your home screen.
Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
In the Security Settings menu, select Security Wipe.
Choose what you want erased.
Check the boxes for each of the items that you want wiped from the phone. If you want to completely erase your information, ensure that all of the boxes are checked.
To perform the wipe, you will need to enter the code. Type “blackberry” into the box and then select Wipe.
1. Locate the SIM tray. It's on the upper-left side of your device. 2. Push the tip of the paper clip or tool into the hole next to the word SIM. 3. Pull out the tray completely and set it on a flat surface. 4. To verify that the tray is set with the correct side up, make sure you can read SIM on the side of the tray.
Start up your device and proceed to the "Connect To A Mobile Network" screen. Press the Power button of your device three times in quick succession. You will hear a short chime if successful. (You may need to try pressing the Power button three times and then tapping the screen quickly with two fingers.)
To do this, follow the steps below: Start up your device, select your language, then proceed to the "Connect to a Mobile Network" screen. Press the Power button of your device three times in quick succession. You will hear a short chime if successful (you may need to try pressing the Power button three times and then tapping the screen quickly ...
Jan 2, 2014 · Call forwarding is not a feature that I use, but I have in the past and with BlackBerry 10 you have four options. These are: Forward all calls. Forward if busy. Forward if not reachable. Forward if no reply. Just slide the toggle on for the one you wish to use and add the number.
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Sep 24, 2014 · Whether you are new or experienced with BlackBerry 10, here’s a quick guide to get you started with the BlackBerry Passport! Step 1 – Insert your SIM and media card. To set up your new BlackBerry Passport, insert your SIM card and optional microSD media card. The BlackBerry Passport uses a nano SIM so if you don’t have the right SIM card ...
