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  2. Go to step 1. If you have forgotten Password, PIN, if you want to erase or refresh your tablet, you can do reset your tablet from the Troubleshoot menu. Warning! A reset returns Surface to its factory settings!

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    • Overview
    • First steps if your Surface Type Cover or Keyboard doesn't work
    • Is your Type Cover or Keyboard connected and not working?
    • If Type Cover or Keyboard still won't work on your Surface, submit a service order
    • Related topics

    Having trouble with your Surface device keyboard, Surface Go Type Cover, Surface Pro Type Cover, or Surface Pro Keyboard?

    You may see that the Keyboard or Type Cover:

    •Doesn't appear to connect and doesn't respond at all

    •Appears to disconnect or stop responding randomly

    •Goes back and forth between working and not working

    There are some solutions you can try.

    Get the latest updates

    You can quickly check the health of your Surface drivers and firmware using the Surface app. 1.In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. 2.If needed, select the option to update the devices.

    Detach the Type Cover or Keyboard

    1.Unplug your Surface and detach the Cover. 2.Make sure there's no debris, damage or anything that may inhibit a connection.

    Force your Surface to restart

    If you have a Surface Pro 5 or later, Surface Book 2-3, or any model Surface Laptop, Surface Go, or Surface Studio: •Select Start > Power > Shut down and wait for your Surface to shut down. •Now, press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see it again. For the other Surface models, please see Force a shutdown and restart your Surface - Microsoft Support.

    Check in the table below for the description that best explains the issue you're facing and find the appropriate next steps to follow. If your issue isn't listed and you did the troubleshooting above, you might be experiencing a hardware failure.

    If you aren't able to solve the issue with the steps below, the next option is to submit a service order .

    Touchpad or Keypad is slow to respond

    What I type isn't what I see on the screen

    I hear a sound when the Ctrl or Alt keys are pressed or repeated keystrokes are ignored

    Recommended next step:

    There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you.

    ​​​​​​Send to Microsoft

    To prepare your device for shipping to Microsoft, you can print a shipping label, check your Microsoft warranty, and create service orders.​​

    Find in-person support

    Currently China, India, and Japan have in-person support available—which can include professional hardware inspection, troubleshooting, and system recovery.

    Self-repair

    •How to use your Surface Type Cover

    •Restore or reset Surface

    • 1 min
  3. Jun 24, 2020 · Are you really going to reset your tablet to factory settings because you "assume" your problem is caused by an update? Here's what's involved in restoring your tablet to factory settings: re-installing Windows; setting up your user accounts; configuring Windows the way you like it to be; reinstalling software, including drivers

  4. On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen. Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.

    • 2 min
  5. Aug 8, 2023 · To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device.

  6. Oct 16, 2015 · Pavel Vantuch. 188 subscribers. Subscribed. 108. 109K views 8 years ago. How to very easily factory reset your tablet in a few steps.You can apply on any windows 10 tablet and do master...

    • 1 min
    • 109.4K
    • Pavel Vantuch
  7. Apr 11, 2024 · 1. Press and hold the specified keyboard key. Many newer keyboards have a key dedicated to resetting your keyboard back to factory settings, which can be useful if you created some macros or personalizations with your keyboard that you no longer use or want.

    • 1M
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