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- Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device. Instructions will vary based on the Surface model you own; older models may require you to hold down a volume button with the power button.
www.microsoft.com/en-us/surface/do-more-with-surface/how-to-reset-your-surface
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Jan 18, 2024 · Here’s how you can perform a hard reset on your pen: Remove the battery from the pen. Press and hold the top button of the pen for 30 seconds. Reinsert the battery into the pen. Press and hold the top button of the pen for 5-7 seconds to enter pairing mode.
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There are some troubleshooting steps you can try if your Surface Pen won’t write, open apps, or connect to Bluetooth.
Check for updates
You can quickly check the health of your Surface drivers and firmware using the Surface app. 1.In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. 2.If needed, select the option to update the devices.
Check if your Surface Pen is compatible with your Surface
For more info, go to Identify your Surface Pen and features.
Check the battery level of your pen
•If the light on your pen is blinking red, you may need to change or charge the battery. •If you've paired your pen, you can check this in your settings. Select Start > Settings > Bluetooth & devices , then find your pen to see the battery level. If the battery is low or doesn't have power, you may need to change or charge your battery. For more info, go to Change Surface Pen batteries.
My pen won't ink
If your pen still doesn't ink after trying the steps in the previous section, here's what you can do: Test your pen by inking, writing, or erasing in OneNote, Sticky Notes, or Fresh Paint. If your pen works in one of these apps, then the app you want to use may not work with your pen. Open apps and use your Surface with touch. If you can't use your finger on your Surface, go to What to try if your Surface touchscreen doesn't work. After touch is working, try your pen again. Notes:
The light on my pen is blinking red or doesn't turn on
If the light on your pen is blinking red, you may need to change the battery. For info on how to replace the batteries in your pen, go to Change Surface Pen batteries. If the light on your pen doesn't turn on and you can still write on your Surface, the LED light may be broken. If the light on your pen doesn't turn on and you've replaced the battery, your pen may need to be replaced. For instructions on how to replace your pen, go to the section Request a replacement pen.
Clicking the top button doesn't open the assigned shortcut
If the assigned pen shortcut doesn’t open when you click the top button, the pen might not be paired with your Surface or might be low on battery. To see if the pen is paired and to see the battery level, select Start > Settings > Bluetooth & devices. If your pen is paired, go to Start > Settings > Bluetooth & devices > Pen & Windows Ink , then confirm the top button shortcut assignment. If the battery level is low or is not listed, you may need to replace the battery. For more info, go to Change the battery in Surface Pen. You may need to pair the pen with your Surface again after you change the batteries.
If these steps didn't resolve the problem, you can request a replacement Surface Pen. Go to Device service and repair, sign in with your Microsoft account, and select a Surface or register a new device.
After you select a registered device, you'll see replacement offers based on your warranty status and eligibility for exchange. To learn more about the Surface Warranty, you can visit Surface warranty: FAQ.
Aug 8, 2023 · To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device.
Press the Caps and Fn keys on your Surface Type Cover or Keyboard several times to check whether the LED lights turn on. If the LED lights turn on, your problem may be with Windows and not the device itself. The next step is to reset your Surface. Here's how: Go to Start , enter reset in the taskbar, then select Reset this PC .
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To erase, turn your pen over and rub the end of your pen over your writing or drawing. Enter text with your pen. If you want to write instead of typing on a keyboard, you can use the touch keyboard that appears on the screen. To learn how to use it, go to Get to know the touch keyboard.
Sep 6, 2023 · How to Fix a Surface Pen Not Working. Try these fixes in order until your Surface Pen is working again. Download the latest Windows update. If your Surface Pen doesn't work properly, it may be because the latest Windows update isn't installed on your Surface Pro, Go, Book, or Laptop.
Nov 27, 2023 · Restart your Surface device. It’s a common bit of advice but a basic restart can fix many tech issues. Charge your Surface Slim Pen 2. Only the Surface Laptop Studio, Surface Duo 2 Pen Cover, Surface Pro X Signature Keyboard, and Surface Pro Signature Keyboard officially support the Surface Slim Pen 2 charging.
