Search results
People also ask
How do I disable a touch screen in Windows 10?
How do I re-calibrate my touchscreen?
How do I roll back a touch screen driver?
How do I fix a touchscreen problem in Windows 10?
Apr 26, 2020 · The manufacturer driver "Goodix Touch HID" exists with "HID-compliant touch screen". I did try to disable the "HID-compliant touch screen" and restarted the tablet and it was still not working.
- What to try if your touchscreen doesn't work - Microsoft Support
Windows 10. If your touchscreen isn’t responsive or not...
- What to try if your touchscreen doesn't work - Microsoft Support
- Overview
- If your Surface touchscreen doesn’t work, try these steps first
- Solution 1: Boot to UEFI and test touch functionality
- Solution 2: Reinstall the touchscreen driver
- Solution 3: Check for Windows and Surface updates
- Solution 4: Reset Surface
- Is your touchscreen still not working?
- If touch still won't work on your Surface, submit a service order
If you're experiencing Surface touchscreen issues such as touch not responding on part or all of the screen, multi-touch gestures not working or your Surface Pen not inking, touch behaving inaccurately, your Surface experiencing "phantom" or "ghost" touches, touch being slow to respond, or not knowing how to disable touch on Surface, here are some solutions you can try.
If your Surface is displaying an image and is accepting touch or pen input, but is having video issues such as a distorted image, flickering, or lines running through the image, see What to try if your Surface screen is distorted, is flickering, or has lines running through it.
To try to resolve these issues, you can begin by following the steps below to boot to UEFI and test touch functionality, reinstall the touchscreen driver, check for Windows and Surface updates, or reset Surface. If that doesn't resolve the issues, you can find more info in Is your touchscreen still not working?.
Unified Extensible Firmware Interface (UEFI) is a type of software that helps Windows communicate with your Surface’s hardware. Because UEFI operates independently of Windows, testing hardware in UEFI will work if you have a hardware issue.
•If touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing.
•If touch works in UEFI, the issue probably involves Windows or the touch driver.
Follow these steps to boot to UEFI and test touch functionality:
1.Go to Start > Power > Shut down .
2.When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen.
1.In the search box on the taskbar, enter device manager, and then select Device Manager in the list of results.
2.Expand the Human Interface Devices category.
3.Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall.
4.Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.
5.From the Action menu, select Scan for hardware changes. You may also need to restart your Surface. It will automatically download and install the touchscreen driver when connected to the internet.
To check whether this solution resolved the issue, use touch to open an application like Microsoft Edge or another web browser, and try to scroll, pinch to zoom, swipe in from the right, and long-press to test touch functionality.
You can quickly check the health of your Surface drivers and firmware using the Surface app.
1.In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else.
If you’re still having a problem with your touchscreen, try resetting your Surface. To learn how, see Restore or reset Surface for Windows and follow the recommended steps for "Reset this PC."
After the reset and device setup, use touch to open an application like Microsoft Edge or another web browser, and try to scroll pinch to zoom, swipe in from the right, and long-press to test touch functionality.
Check the table below for the description that best explains the issue you are facing and find the appropriate next steps to follow. If your issue isn't listed, and you did the troubleshooting above, you might be experiencing a hardware failure. In that case, your next step is to submit a service order.
Touch doesn't respond on part or all of the screen
There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you.
Send to Microsoft
To prepare your device for shipping to Microsoft, you can print a shipping label, check your Microsoft warranty, and create service orders.
Find in-person support
Currently China, India, and Japan have in-person support available—which can include professional hardware inspection, troubleshooting, and system recovery.
Self-repair
- 17 sec
Jul 3, 2020 · Hello, When I got this Windows 10 It came with touch screen. After a year of using My PC It said no Touch screen or pen. I want to "Device Manger," And I did not saw any "HID Touch," So is there any way to get the touch screen driver back?
- Camilla Mo
- Restart your PC. Restarting Windows always fixes hardware not working issues. Try this method and your touch screen may work like a charm.
- Disable then enable the touch screen again. To turning the touch screen off and back on, follow steps below: 1. Go to Control Panel. 2. View by Small icons and select Device Manager.
- Roll back the touch screen driver. This solutions works if this issue occurs after you update the driver or install Windows Update. To roll back thee touch screen driver, follow steps below.
- Update the touch screen driver. Touch screen not working maybe due to faulty driver. So you can try updating the driver. You can go to the manufacturer’s website to check for and download the latest driver.
Oct 25, 2022 · Your touchscreen malfunction could be due to a faulty driver. Perhaps the driver has corrupted or needs updating. Previously, you could use Device Manager to search online for updated drivers. However, in August 2020, Microsoft removed the automatic driver update from Windows 10 .
- Former Senior Editor
Windows 10. In the search box on the taskbar, type device manager, then select Device Manager. Select the arrow next to Human Interface Devices and then select HID-compliant touch screen. (There may be more than one listed.)
