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  1. Feb 16, 2023 · On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract. Use a USB recovery drive to reset your Surface: Shutdown the Surface. Insert the USB recovery drive into the USB port.

  2. Sep 21, 2020 · If so, you can reset or re-install Windows 10 without the need to insert a product key . . . 1. Reset Windows 10: Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down. Do this twice.

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    • 2 min
  3. Sep 14, 2024 · Here’s how: On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen. Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.

  4. Aug 8, 2023 · Hard reset your Surface device. To perform a hard reset on your Surface device, follow these steps: Select Start > Settings > System > Recovery. Select Reset this PC. Choose whether you want to keep or remove your personal files. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive.

  5. Apr 30, 2024 · Step 3: While still holding the Shift key, tap the Power button from the bottom right corner and choose the Restart option. Step 4: After restarting, Microsoft Surface will enter into Recovery Mode. In this mode, click Troubleshoot. Step 5: On the page of Troubleshoot, select Reset PC to do a hard reset on your Surface tablet without a password.

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  7. Method 1: Factory Reset Surface Pro from Windows Login Screen. Start your Surface Pro tablet. From the Windows login screen, click the Power icon in the lower right, hold down the Shift key on your keyboard and click the Restart option. If your tablet doesn't have a physical keyboard, you can hold down the SHIFT key using the On-Screen Keyboard ...

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