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  1. Feb 16, 2023 · On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract. Use a USB recovery drive to reset your Surface: Shutdown the Surface. Insert the USB recovery drive into the USB port.

  2. Sep 21, 2020 · Do this twice. On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc. Go to Troubleshoot - Advanced Options - Reset this PC. Choose to keep your files and apps, just your files or to keep nothing. Then start the Reset.

  3. Sep 14, 2024 · Here’s how: On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen. Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.

  4. Aug 8, 2023 · Soft reset your Surface device. To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device. Instructions will vary based on the Surface model you own; older ...

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    • 2 min
  5. Nov 4, 2016 · Press and hold the volume-down button while you also press and release the power button of your device. When you see the Surface logo in the screen, release the volume button. While in the UEFI settings, change the alternate boot order to include USB first and SSD (hard drive) second. Surface UEFI settings.

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  7. Apr 30, 2024 · Step 3: While still holding the Shift key, tap the Power button from the bottom right corner and choose the Restart option. Step 4: After restarting, Microsoft Surface will enter into Recovery Mode. In this mode, click Troubleshoot. Step 5: On the page of Troubleshoot, select Reset PC to do a hard reset on your Surface tablet without a password.

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