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  2. www.microsoft.com › how-to-reset-your-surfaceHow to Reset Your Surface Device – Microsoft Surface

    Aug 8, 2023 · Soft reset your Surface device. To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device. Instructions will vary based on the Surface model you own; older ...

  3. support.microsoft.com › en-us › surfaceRestore or reset Surface for Windows - Microsoft Support

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    See full list on support.microsoft.com

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    See full list on support.microsoft.com

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    See full list on support.microsoft.com

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    See full list on support.microsoft.com

    Surface won’t turn on or start
    Find my BitLocker recovery key
    Recovery options in Windows
    Surface devices help

    See full list on support.microsoft.com

    • 2 min

  4. answers.microsoft.com › en-us › surfaceHow can I get my Surface book back to normal as it goes right ...

    Oct 9, 2024 · bcdedit /set {bootmgr} path \EFI\Microsoft\Boot\bootmgfw.efi . Then, try rebooting the device again. If the above steps do not work, we can try to enter the recovery environment: Turn off your Surface Book, then press and hold the Volume Up button and press the Power button at the same time until you see the Surface logo.

  5. helpdeskgeek.com › how-to › how-to-refresh-orHow to Refresh or Factory Reset Your Microsoft Surface

    Aug 8, 2023 · If your Surface isn’t letting you sign in, you can perform a hard reset from the login screen. Here’s how: Press the Windows key + L. Hold the Shift key and press the Power icon in the bottom-right corner. Select Restart. After your Surface restarts, you’ll see a blue screen with various options.

  6. www.youtube.com › watchHow to restore or reset your Surface | Microsoft - YouTube

    Mar 22, 2023 · Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device ...

    • 2 min
    • 29.2K
    • Microsoft Helps

  7. prod.support.services.microsoft.com › en-gbCreating and using a USB recovery drive for Surface

    In the User Account Control box, select Yes. Clear the Back up system files to the recovery drive check box and then select Next. Select your USB drive, and then select Next > Create. Some utilities need to be copied to the recovery drive, so this might take a few minutes. When the recovery drive is ready, select Finish.

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  9. surfacetip.com › reset-surface-using-usb-recoveryHow to Reset Your Surface Using USB Recovery Drive

    Jan 22, 2024 · To do so: Shut down your Surface. Connect your USB recovery drive to the Surface that you want to reset. Press and hold the Volume Down button on your Surface, then press and release the Power button. When you see the Surface logo screen appear, release the Volume Down button.

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