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  2. www.blackberry.com › desktop › blackberry-linkBlackBerry Link

    Your device data can be securely backed-up with BlackBerry Link. Then, if needed, your content can be restored in just a few simple steps. It's also easier than ever to check for and install device software updates – BlackBerry Link will alert you when software updates are available.

  3. 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Do one of the following: • On a Windows computer, click Back Up & Restore. Click Factory Reset. • On a Mac computer, click BlackBerry Link > Preferences. Click Reload > Reload.

    • Rename the iTunes file: In case you updated iTunes and then tried to use BlackBerry Link but it opens with the error: BlackBerry Link has stopped working, rename the iTunesPrefs.xml file, and then re-launch BlackBerry Link.
    • Install the latest version of BlackBerry Link software on your computer: Here’s how to uninstall and then re-install the latest version of BlackBerry Link:
    • Check your device’s status on Device Manager: Here’s how to do this: Go to the USB device you are experiencing issues with. Right click on it. Select Properties.
    • Run the Hardware Troubleshooter: Sometimes this error can be generated in Device Manager due to one of these reasons: Device Manager can’t start the BlackBerry device.
    • Update Software Over Wi-Fi
    • Update Software Using Your Computer
    • Verify Update
    • Troubleshoot Software Update
    Make sure your device is sufficiently charged and connected to the Wi-Fi network.
    Swipe down from the top of the screen and tap Settings.
    Scroll to and tapSoftware update.
    TapCheck for updates.
    Download and install the BlackBerry Linksoftware to your computer.
    Connect your phone to your computer using the USB cable.
    On the left side of the screen, select the Software updatestab.
    Select Check for updates.
    Swipe down from the top of the screen and tap Settings.
    Tap About.
    Tap the Categoryfield.
    Tap OS.
    Visit Troubleshoot & Resolve to fix software update issues.
    After installing the software update, visit Troubleshoot & Resolveto fix any additional issues with your device or services.
  4. Select Start (or press the Windows logo key on your keyboard), then select Settings > Phone > Unlink this PC. Select Back to return to Windows Settings Home, and then select Apps. In Apps & features, select Phone Link. Select Advanced options > Reset.

  5. Jan 11, 2019 · I suggest you uninstall the software (applicable for Windows 10). Download the updated software from the manufacturer website and reinstall it. If you still face the issue, reply to this post with more information.

  6. May 12, 2019 · Management: Manage device settings, apps and content. Music: Manage music library and playlists. Notifications: Receive notifications when connected to computer. Photos: Manage and share photos. Restore: Restore device data from backups. Security: Secure device with password protection. Software Updates: Install and manage software updates.

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