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  2. Reset Password. Your organization’s primary contacts and site administrators may reset your Blackbaud Payment Service password or Blackbaud Merchant Services password (s). When they click to reset the password, you will receive an email with a secure link to reset the password online.

    • Blackbaud Merchant Services Web Portal
    • Raiser's Edge, Online Express, and Church Management
    • Blackbaud NetCommunity
    • ETapestry
    • Blackbaud CRM
    • Altru
    • Luminate
    • Blackbaud Peer-To-Peer Fundraising, Powered by JustGiving

    BBPS: BBMS: 1. After logging in to Blackbaud.comwith your Blackbaud ID account, use the main drop down menu (top left corner) to select "Merchant Services" 1. Click Control Panel > Settings 2. Locate Account Configurations (you may have to use the down arrow to show all account configurations) 3. Click the ellipsis next to Blackbaud Merchant Servic...

    In database view, log in to The Raiser's Edge as Supervisor(this must be the username Supervisor, not a user with Supervisor rights)
    Go to Config > General
    In the Password field, enter the new BBPS password
    Click the Test Connection button to confirm a successful connection.
    Browse to Administration > Sites & settings
    Highlight your organization (top level) in the left pane
    On the right, click the Web services tab
    Scroll down until you see "Blackbaud Payment Service"
    Log into your eTapestry database
    Click Management in the menu bar
    Click My Organization
    Click Preferences
    Go to Revenue > Configuration > BBPS Merchant Accounts
    Under Tasks, click Edit Blackbaud Payment Service login
    In the Password field, enter the new password
    Click Save
    Go to Revenue > Configuration > BBPS Merchant Accounts
    Under Tasks, click Edit Blackbaud Payment Service login
    In the Password field, enter the new password
    Click Save
    Go to Setup > Payment Capabilities
    Select the Payment Services tab
    Click Import Blackbaud Merchant Services
    In the Password field, enter the new password

    After logging in to Blackbaud.comwith your Blackbaud ID account, use the main drop down menu (top left corner) to select "Merchant Services"

  3. If you need to reset your C2K password please email ipatterson844@c2ken.net with your: Name. Year Group & Class. C2k Username (name and 3 numbers) New passout procedures letter.

  4. Resetting a BBMS password is a two-step process. First, reset the password on Blackbaud.com and then within Raiser's Edge. Reset the password on Blackbaud.com. Log into www.blackbaud.com and select View my account. Under Reset Passwords, select BBMS.

  5. Once the password is reset, you will need to update the password in your Blackbaud solution. For more information, see How do I change my Blackbaud Payment Service (BBPS) or Blackbaud Merchant Services (BBMS) password. Open in browser. Search the help.

  6. How to Unlock or Reset a User Account Password for the Blackbaud Merchant Services (BBMS) Web Portal. Multiple users can be created and used to access the Blackbaud Merchant Services (BBMS) Web Portal and the Blackbaud MobilePay Terminal App.

  7. Please login to the next generation Blackbaud Merchant Services Web Portal here: https://host.nxt.blackbaud.com/payment-portal/. To reset a BBMS password for configuration with an application, please see How do I change my Blackbaud Payment Service (BBPS) or Blackbaud Merchant Services (BBMS) password.