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You can also report benefit fraud by phone or post. National Benefit Fraud Hotline (NBFH) Telephone: 0800 854 440. Textphone: 0800 328 0512. British Sign Language (BSL) video relay...
If you’re complaining to the Department for Work and Pensions (DWP) It’s best to complain in writing. Check the DWP’s complaints procedure on GOV.UK - it tells you what to put in your complaint and what will happen next. Write to the address at the top of your benefit letters.
Contact the Pension Service about State Pension eligibility, claims, payments and complaints, and to update your details (such as your address or bank details)
You need to report changes to your circumstances so you keep getting the right amount of benefits. Your claim might be stopped or reduced if you do not report a change straight away or you give...
You can start by contacting the person you are dealing with or you can contact us at: servicecomplaints@pensions-ombudsman.org.uk. Timeframe for raising a service complaint. If you wish to raise a complaint about our service this must be brought to us within the following time limits:
For most State Pension problems, call The Pension Service on 0800 731 0469 or visit GOV.UK for further contact information. If you’re unhappy with the outcome, you can ask for your complaint to go to a senior manager and appeal to the Independent Case Examiner.
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Problems with benefits and tax credits. You think you're being accused of benefit fraud. This advice applies to England. See advice for Northern Ireland, Scotland, Wales. If your benefit's been stopped or you're asked to confirm some facts, it doesn't always mean you're being investigated for fraud.