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What should I do after a national highways emergency call?
How do I report an incident?
How do I report a road obstruction?
Who do I contact if I have a complaint about national highways?
This section will help you to better understand what you can report to the police and the different ways to report. What to report Find out what is a crime and what else you can report
- What to Report
What to report to your local policing team: if the...
- How to Report
By phone - 0800 555 111. If you want to report a crime, but...
- What to Report
- Non-Emergency
- Emergency
- Anti-Terrorist Hotline - 0800 789 321
- Report Crime Anonymously to Crimestoppers
- Report Fraud and Cyber Crime to Action Fraud
Online
Search by locationto find out which force's jurisdiction it falls into.
By Phone - 101
Report online or call 101if you want to report a minor crime or incident, such as: 1. a stolen item 2. property damage 3. a civil dispute 4. if you suspect drug use or dealing in your neighbourhood 5. to share information about possible criminal activity in your area 6. antisocial behaviour 7. non-urgent enquiries
By Phone - 999
Call 999if: 1. a serious offence is in progress or has just happened 2. someone is in immediate danger of harm 3. property is in danger of being damaged 4. a serious disruption to the public is likely Your call should be answered within ten seconds. A trained member of staff will ask you what happened and where you are. They may ask you if you need any other emergency services, such as an ambulance. If you have a hearing or speech impairment, use the textphone service on 18000. Silent 999 cal...
Call the UK Anti-Terrorist Hotline on 0800 789 321if you've seen or heard something you think could suggest terrorist activity.
By phone - 0800 555 111
If you want to report a crime, but you don't want to identify yourself, contact Crimestoppers. They'll ask questions about the crime but won't ask about you. If you're concerned your call could be traced, dial 141 before 0800 555 111, this will block your phone number. 0800 numbers are free from a landline and don't show up on BT or cable phone bills.
By phone - 0300 123 2040
If you've been the victim of a fraud, online fraud, cyber crime or you suspect one is being attempted, report it to Action Fraud. Action Fraud is the UKs national fraud and cyber crime reporting centre.
You can report obstructions on the road such as illegal signs, hedges, builders skips and scaffolding to the local council or National Highways.
Call 101 for non-emergency enquiries. If you have a hearing or speech impairment, use our textphone service on 18001 101. Asking us for an update or need to update a report? You can contact some police forces online to get an update or add something to a report: find out if you can do it online. Report anonymously to Crimestoppers.
In an emergency, call 999. Other incidents should be reported via our Customer Contact Centre on 0300 123 5000. If you have previously made a report then please enter your reference, for example FMS1234567, into the search box to locate the latest status.
You may feel you want to help, but it is safer to call National Highways on 0300 123 5000 or 999 for assistance. Or you can press your SOS button (if your vehicle has one) and ask for the police. Only use an emergency area or hard shoulder in an emergency.
Whistleblowing. If you have any concerns about the actions of National Highways or its people, please contact the independent Speak-Out facility. This is hosted by the specialist whistleblowing provider OneTrust. Telephone: 0808 189 1053 (24 hours)
