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  1. How to submit a reading both online and offline, submitting multiple meter readings and troubleshooting. How can we help your business today? Look through help & support about business energy and your online business energy account.

  2. You can register for an online account in just a few minutes. Once set up you’ll be able to: View and pay bills online anytime 24/7. View your balance and statements without the need to call. Submit meter readings meaning you’ll get accurate bills and only pay for the energy you use.

  3. British Gas contact details. Get quick answers to frequently asked questions about your energy or home services account or contact our advisors.

    • Overview
    • Calling British Gas
    • Contacting British Gas Online
    • Using Alternate Methods

    British Gas is one of the biggest energy and gas providers in the United Kingdom. If you're having issues with your gas supply or have questions about your bill or account, you can call customer support, send them an

    , or chat with a representative online. If your issue isn't resolved in a timely manner, there are also other steps you can take, like filing a formal complaint or contacting them through social media.

    Call 0333 202 9532 to contact customer service.

    Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.

    Customer service is available Monday through Friday from 8 am to 8 pm and 8 am to 6 pm on Saturday. Customer service is closed on Sunday.

    Call 0333 200 8899 if your services aren’t working.

    Call this number if your gas supply isn’t working properly. You should also call this number if you have leaking gas powered hot water heating pipes. Once you speak to someone, British Gas will schedule an appointment for a technician to come out and fix the issue. If the problem is easily fixable, they may even be able to troubleshoot the problem over the phone.

    Representatives at this number are available 24 hours a day, seven days a week.

    Chat with a customer service representative online.

    and click the blue "Chat" button in the lower-right corner to bring up a live chat with a representative. This person will usually be able to resolve simple issues with your account and bill or give you the number to the department that you need.

    Escalate complaints by accessing their customer complaints page.

    If you’ve contacted British Gas using other methods and they don’t respond, you can escalate the issue to their customer complaints department. Visit

    and find the section that best describes your issue to determine the correct email address to use. Make sure to describe your experience and the issue you’re having with their service in the body of the email.

    This method should be saved for the last resort.

    You shouldn’t use this method unless you’ve tried contacting them directly with no results. You can contact British Gas online by tweeting @BritishGas or @BritishGasHelp. This may get enough attention for someone to contact you and resolve your issue.

    Send British Gas a letter.

    Send British Gas a letter to praise them for their service or to log an official complaint. Address the letter to British Gas, PO Box 227, Rotherham S98 1PD. Remember to use sufficient postage payment so your letter doesn't get sent back.

    Type the letter if you have poor handwriting.

    Log a formal complaint if your issue hasn’t been resolved in eight weeks.

    If you have an ongoing issue that British Gas refuses to fix, you can log an official complaint with the energy ombudsman service. To log a complaint, send an email to osenquiries@os-energy.org, call 0330 440 1624, or send a letter to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.

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  4. The easiest way to manage your account is through the online portal using your British Gas Business login. However, should you need to speak to a real person, you can call the British Gas Business contact number for account enquiries on 0330 1000 222 from Monday to Friday, 9am until 6pm.

  5. At British Gas Business, we're supporting businesses to reduce carbon footprint. Providing advice and technologies that enable energy to be managed both sustainably and efficiently.

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  7. Registered Office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Lite by British Gas gives you a modern way to manage energy for your business. With 24 hour online account access and rapid responses from our UK webchat…

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