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  2. Jan 2, 2021 · How do I hard reset my smartpen? In some cases, you may need to hard reset your smartpen in order to resolve your issue (this will not affect the data already stored on your smartpen). To do so: LIVESCRIBE 3 SMARTPENS. Take the capacitive tip of the top of the pen.

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    There are some troubleshooting steps you can try if your Surface Pen won’t write, open apps, or connect to Bluetooth.

    Check for updates

    You can quickly check the health of your Surface drivers and firmware using the Surface app. 1.In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. 2.If needed, select the option to update the devices.

    Check if your Surface Pen is compatible with your Surface

    For more info, go to Identify your Surface Pen and features.

    Check the battery level of your pen

    •If the light on your pen is blinking red, you may need to change or charge the battery. •If you've paired your pen, you can check this in your settings. Select Start > Settings > Bluetooth & devices , then find your pen to see the battery level. If the battery is low or doesn't have power, you may need to change or charge your battery. For more info, go to Change Surface Pen batteries.

    My pen won't ink

    If your pen still doesn't ink after trying the steps in the previous section, here's what you can do: Test your pen by inking, writing, or erasing in OneNote, Sticky Notes, or Fresh Paint. If your pen works in one of these apps, then the app you want to use may not work with your pen. Open apps and use your Surface with touch. If you can't use your finger on your Surface, go to What to try if your Surface touchscreen doesn't work. After touch is working, try your pen again. Notes:

    The light on my pen is blinking red or doesn't turn on

    If the light on your pen is blinking red, you may need to change the battery. For info on how to replace the batteries in your pen, go to Change Surface Pen batteries. If the light on your pen doesn't turn on and you can still write on your Surface, the LED light may be broken. If the light on your pen doesn't turn on and you've replaced the battery, your pen may need to be replaced. For instructions on how to replace your pen, go to the section Request a replacement pen.

    Clicking the top button doesn't open the assigned shortcut

    If the assigned pen shortcut doesn’t open when you click the top button, the pen might not be paired with your Surface or might be low on battery. To see if the pen is paired and to see the battery level, select Start > Settings > Bluetooth & devices.​ If your pen is paired, go to Start > Settings > Bluetooth & devices > Pen & Windows Ink , then confirm the top button shortcut assignment. If the battery level is low or is not listed, you may need to replace the battery. For more info, go to Change the battery in Surface Pen. ​ You may need to pair the pen with your Surface again after you change the batteries.

    If these steps didn't resolve the problem, you can request a replacement Surface Pen. Go to Device service and repair, sign in with your Microsoft account, and select a Surface or register a new device.

    After you select a registered device, you'll see replacement offers based on your warranty status and eligibility for exchange. To learn more about the Surface Warranty, you can visit Surface warranty: FAQ.

  3. I was wondering how I can basically 'reset' my pen tool. I know there's an easier way, but once I use the pen tool to create a line, I've been using the selection tool and clicking somewhere empty to reset my pen tool.

    • Check the battery. Several users reported that the Surface pen tip is not working for them at all. The pen pairs with the Surface, but it’s unable to write.
    • Install the latest updates, drivers, and firmware. Open the Settings app. Navigate to the Update & Security section. Now click the Check for updates button.
    • Remove and pair your pen again. Open the Settings app by pressing Win + I. Go to the Devices section. Select Bluetooth. Locate your pen in the right pane and click the Remove button.
    • Disable the pen in Device Manager. Right-click on the Start button and choose Device Manager from the list. Locate your pen in the list of devices under the Bluetooth section.
  4. Solution 1: Restart your Surface device. Sometimes, the problem isn't your Surface Pen. It might be the device itself. A restart can often improve connections between the device and accessory. To restart your Surface, select Start , select the Power , and then select Restart . Solution 2: Test your pen features on a different app.

  5. Oct 28, 2019 · Please see this tutorial from Microsoft on resetting your SurfacePro, it will help ensure you get a full reset. https://support.microsoft.com/en-ca/help/402353... A full reset should help the issue with your pen as well

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