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Jan 18, 2024 · Here’s how you can perform a hard reset on your pen: Remove the battery from the pen. Press and hold the top button of the pen for 30 seconds. Reinsert the battery into the pen. Press and hold the top button of the pen for 5-7 seconds to enter pairing mode.
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There are some troubleshooting steps you can try if your Surface Pen won’t write, open apps, or connect to Bluetooth.
Check for updates
You can quickly check the health of your Surface drivers and firmware using the Surface app. 1.In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. 2.If needed, select the option to update the devices.
Check if your Surface Pen is compatible with your Surface
For more info, go to Identify your Surface Pen and features.
Check the battery level of your pen
•If the light on your pen is blinking red, you may need to change or charge the battery. •If you've paired your pen, you can check this in your settings. Select Start > Settings > Bluetooth & devices , then find your pen to see the battery level. If the battery is low or doesn't have power, you may need to change or charge your battery. For more info, go to Change Surface Pen batteries.
My pen won't ink
If your pen still doesn't ink after trying the steps in the previous section, here's what you can do: Test your pen by inking, writing, or erasing in OneNote, Sticky Notes, or Fresh Paint. If your pen works in one of these apps, then the app you want to use may not work with your pen. Open apps and use your Surface with touch. If you can't use your finger on your Surface, go to What to try if your Surface touchscreen doesn't work. After touch is working, try your pen again. Notes:
The light on my pen is blinking red or doesn't turn on
If the light on your pen is blinking red, you may need to change the battery. For info on how to replace the batteries in your pen, go to Change Surface Pen batteries. If the light on your pen doesn't turn on and you can still write on your Surface, the LED light may be broken. If the light on your pen doesn't turn on and you've replaced the battery, your pen may need to be replaced. For instructions on how to replace your pen, go to the section Request a replacement pen.
Clicking the top button doesn't open the assigned shortcut
If the assigned pen shortcut doesn’t open when you click the top button, the pen might not be paired with your Surface or might be low on battery. To see if the pen is paired and to see the battery level, select Start > Settings > Bluetooth & devices. If your pen is paired, go to Start > Settings > Bluetooth & devices > Pen & Windows Ink , then confirm the top button shortcut assignment. If the battery level is low or is not listed, you may need to replace the battery. For more info, go to Change the battery in Surface Pen. You may need to pair the pen with your Surface again after you change the batteries.
If these steps didn't resolve the problem, you can request a replacement Surface Pen. Go to Device service and repair, sign in with your Microsoft account, and select a Surface or register a new device.
After you select a registered device, you'll see replacement offers based on your warranty status and eligibility for exchange. To learn more about the Surface Warranty, you can visit Surface warranty: FAQ.
4 days ago · To perform a hard reset on an Android device, press and hold the Power button and the Volume down button simultaneously for at least 10 seconds. Release the Power button but keep holding the Volume down button until you see the Android recovery menu. Use the Volume down button to navigate to the “Wipe data/factory reset” option and press ...
Jan 2, 2021 · How do I hard reset my smartpen? In some cases, you may need to hard reset your smartpen in order to resolve your issue (this will not affect the data already stored on your smartpen). To do so: LIVESCRIBE 3 SMARTPENS. Take the capacitive tip of the top of the pen.
Aug 16, 2024 · It's been known to stop working on occasion, so here are some of the best solutions for fixing your Surface Pen so you can get back to writing, drawing, and multitasking on your Windows device. The instructions in this guide apply to Surface devices running Windows 11 or 10.
Aug 8, 2023 · Hard reset your Surface device. To perform a hard reset on your Surface device, follow these steps: Select Start > Settings > System > Recovery. Select Reset this PC. Choose whether you want to keep or remove your personal files. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive.
Oct 3, 2024 · If your Surface Slim Pen 2 suddenly stops connecting to your device, the likely cause is a flat battery. Incompatibility, disabled wireless settings, pairing issues, and touchscreen problems can also cause this problem.
