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  2. How to make a claim. If you don't need urgent medical attention, you can make a claim online. All medical emergency lines are open 24 hours a day, 365 days a year: All travel claim lines are open 8am to 6pm Monday to Friday and 08:00 to 18:00 on Saturdays, closed Sundays. Medical emergency line: +44 1603 605 135.

  3. If you don’t have their number to hand, you’ll be able to find it on their website. If you have an HSBC policy, you can find the claims numbers below: Make a travel insurance claim. Make an Insurance Aspects claim. Make a home insurance claim.

  4. If you already have Premier Worldwide Travel Insurance, find out how you can manage your policy or make a claim. Make a travel insurance claim. Premier Worldwide Travel Insurance is only available to HSBC UK Premier bank account holders. It is not available on savings or other accounts. Subject to application.

  5. You can make a non-emergency travel insurance claim online or by calling Aviva on: +44 (0)1603 604 910. Lines are open: Monday to Friday 08:00 to 18:00; Saturday 08:00 to 16:00

  6. If you have a single trip or annual travel insurance policy, please enter the name, date of birth and postcode of someone insured on the policy. Start your claim.

  7. Make an insurance claim. Find out exactly how to make a claim. If you already have insurance with us, we've got all the information you'll need to make a claim. Plus, you make changes to your policy or add extra cover. Make a claim and manage your policy.

  8. If you can’t reschedule your trip or get a refund, you’ll be able to make a claim for non-recoverable travel and accommodation costs, if the restrictions are in place in the 31 days leading up to your trip.

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