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  1. Result: The Computers page is displayed. At the top of the page, select Settings > Account Settings. Result: The Account Settings page is displayed. Next to your password, select change. Result: An email is sent to you with further instructions. Check your mailbox, and select the link in the email (or copy and paste it into your browser).

    • My Cases

      View and manage support tickets and cases you've created

  2. Enter your LogMeIn ID (email address) and select Submit. An email is sent to you with further instructions. An email is sent to you with further instructions. Check your mailbox, and select the link in the email (or copy and paste it into your browser).

  3. Enter your sign-in email address and select Reset Password. Check your inbox. Troubleshooting: If you didn't get the password reset email, view Why didn't I get my "Reset Password" email? for more information. Select the link inside the Reset Password email and follow the steps to create a new password.

  4. Enter your code here to begin your remote support session.

  5. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TJ3FRGN" height="0" width="0" style="display:none;visibility:hidden"></iframe>

  6. LogMeIn ID: Forgot your password? I trust this device. Keep me logged in. You will be redirected for authentication. Click Log in to continue.

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  8. accounts.logme.in › forgotpasswordsendLogMeIn Accounts

    Please confirm your LogMeIn ID, click Submit, and then check your mailbox for further instructions. LogMeIn ID: There is no LogMeIn ID associated with this address