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  1. Enter the email address for your LogMeIn account and we'll send you instructions on how to change your password. Make sure you submit an email address that is associated with your Rescue account. Global and EU accounts are isolated, so make sure you use the right password reset page. Enter your email. Send Instructions.

  2. Support Connection. Start Download. How It Works. We take security seriously, Report Abuse. Want to deliver flexible, reliable remote support for your business? Try Rescue free for a limited time. Free 14-Day Trial.

  3. Nov 21, 2022 · Technicians. Use any of the below methods. In the Technician Console Login window, click Forgot your password?. When trying to log in to the LogMeIn Rescue website, click the Forgot your password? link. Navigate directly to the LogMeIn Rescue password reset page. Administrators and Master Account Holders.

  4. At the top of the page, select Settings > Account Settings. Result: The Account Settings page is displayed. Next to your password, select change. Result: An email is sent to you with further instructions. Check your mailbox, and select the link in the email (or copy and paste it into your browser). Enter and confirm your new password.

  5. Open the Run dialog. (Press the Windows key and the R key at the same time.) Type cmd and click OK. In the command prompt, type ipconfig /flushdns and press the Enter key. On Mac OS X: Open Utilities > Terminal. Type dscacheutil -flushcache and press the Enter key.

  6. Sep 27, 2022 · In Firefox, do the following: Click Save File to download the applet. In the Downloads box, double-click Support-LogMeInRescue.exe. Click OK if prompted to Open Executable File. You are asked Do you want to run this file? Click Run to execute the applet. Once the applet is running, wait for the technician to activate your session.

  7. Enter your sign-in email address and select Reset Password. Check your inbox. Troubleshooting: If you didn't get the password reset email, view Why didn't I get my "Reset Password" email?for more information. Select the link inside the Reset Passwordemail and follow the steps to create a new password.

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