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  1. The quickest way to check in is online, 24 hours before your flight departs. Check in online at Manage My Booking and print your boarding pass. Use the British Airways app to check in and download your boarding pass to your mobile device. Once at the airport, head straight to the Bag Drop area in Zones C, D and F to check in your bags.

  2. The Compass Centre, Find Heathrow Terminal 5 flight information, maps, driving directions, public transport, airlines and information about services and facilities.

  3. Use our interactive map to preview all walking distances, or see below for approximate timings. All departure gates in the main terminal ('A' gates) are approximately 200m (about five minutes) from security. Gates in satellite terminal T2B ('B' gates) are 800m (about 20 minutes) from security.

  4. When you get to the departure lounge, check the flight information screens and listen for announcements. We post gate numbers on the information screens one hour before departure. You can also find your gate number, once it's available, using our smartphone app.

    • Start by checking in online. If you’ve upgraded to Premium, Extra Legroom seats or Extra Space seats, or chosen the Select Your Seat option, online check-in will open 14 days prior to your departure.
    • Day-before bag drop. If your flight has a TOM flight number, your flight time is eligible, and you’re flying from Birmingham, Bristol, East Midlands, Gatwick or Manchester, you can check your bags in on the day before you're due to fly.
    • Self-service bag drop. If you’ve checked in online, your flight has a TOM or BY flight number and you’re flying from an eligible airport, you can head straight to the self-service bag drop kiosks when you arrive at the airport.
    • No bags to check in? If you’re just taking hand luggage with you on your flight, and you’ve checked in online, you can make your way to security as soon as you arrive at the airport.
  5. Connecting at Terminal 5 Contact numbers for customers in the UK are: Flight Information: 0844 493 0 777 • Customer Relations, Reservations and all other enquiries: 0844 493 0 787

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  7. If you are still experiencing problems, please contact our Customer Contact Centre, on the following free phone numbers, who can advise on a suitable alternative car park: Manchester Airport queries: 0808 168 6111. JetParks queries: 0808 169 7029

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