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- You can call Sky free by dialling 150 from a Sky Mobile, alternatively you can use: https://www.sky.com/help/home UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
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Over 90% of our customers who use our online guides get the help they need before even having to get in touch. Just pick which Sky service you need help with and follow our help guides. Sky TV. Billing and payments. Account and subscription.
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Your Account - Contacting Sky | Sky Help - Sky.com
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Sky Mobile - Contacting Sky | Sky Help - Sky.com
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Managing your bill has never been easier - within the My Account section of Sky.com, you can view your bills, make a payment, change your payment due date, change your payment method and contact us if you need further help with your bill.
Jun 1, 2023 · You had the opportunity to speak to them 3 weeks ago when your bill was produced. It's never a good idea simply not to pay. It doesn't give you any leverage, and puts you in breach of contract.. Your best option is to pay what Sky say is due, whereupon you'll be able to raise it with them.
- @Vicky5678 Sky won't speak to you until you pay the outstanding bill, once paid & only when paid will you be able to discuss the bill. Like you...
- @Vicky5678 I'm afraid what the automated message is telling you is correct. Before Sky reinstate your services you will have to pay what you owe a...
- I am not paying them the outstanding amount as it is incorrect. They are trying to charge me for services I do not have on my account......hence wa...
- @Vicky5678 It is Skys policy that customers in arrears have to pay first then any amount incorrectly applied will be refunded. ▪️ I AM NOT A SKY E...
- @Vicky5678 Unless you get get through via a number not linked to your account or by putting 141 before sky's number there's nothing you can do ev...
- I'm not paying them money they've added to my account and quite frankly it is disgusting to expect a customer to pay out money they do not owe to t...
- @Vicky5678 Withholding payments is never a good idea. Your services get restricted, late/non payment fees get applied, you won't be able to speak...
- "Where's the fraud".?? Really.... The fraud is them adding subscriptions/payments to my account that were not added by me, and then attempting to t...
- Find The Correct Telephone Number For Your Enquiry
- Sky Main Customer Services Numbers
- TV Bundles
- Sky Broadband and Talk
Use the following telephone numbers to contact Sky. All calls to the Sky call centre are free if you have a SkyTalk bundle. For other providers, check your tariff. Usually calls to 03 numbers cost the same as calls to 01 or 02 numbers. Use the call centre for all your needs including upgrades, cancellations, signal issues, and engineering appointme...
Although Sky don’t usually promote a freephone number, one does exist. Use the following for general contact.
General Help and Guidance – 03442 411 653
Contact Customer Services on 03442 411 653 for general queries with your service. We offer help with as no satellite signal, remote control problems, On-Demand issues, or recordings and Planner problems.
Downgrading TV Packages – 0344 241 0266
You can make changes to your current bundles online or call 0344 241 0266 to discuss your requirements.
Cancelling TV Packages – 03332 022 135
To cancel or remove bundles from your subscription you need to call us on 03332 022 135 or undertake an online chat session. You should not cancel your direct debit instruction to your bank. Once cancelled, you’ll receive calls from 01322 387201 which is the “Save a Customer” Department.
General Broadband Issues – 03442 411 653
Get help with fixing connection problems, connecting to your Wi-Fi router or setting up your Sky Hub on 03442 411 653.
Wi-Fi – 03442 411 653
Need assistance with Wi-Fi hotspots, the App or something else? Call 03442 411 653 now.
Email – 03442 411 653
If you’re having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help.
We'll initially chase payment by sending you reminders by email, post or SMS. If you don't respond to these reminders and don't pay us what's outstanding, we may restrict your Sky Talk service, so you can't make any outgoing calls, except to Sky customer services, certain Freephone numbers and emergency services.
Apr 30, 2024 · Sky’s general customer service number is 0333 7591 018. If you are an existing Sky account holder, the automated service will recognise your number and offer you options relevant to the services you currently receive, to direct you to the right operator.
This can make it difficult to pay bills on time. If you’re finding it hard to manage your bills, it’s best to get in touch as soon as possible to see how we can help. We can then set up payment reminders and give you a second chance to pay if you’re late.
