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      • For help with the username or password, or to manage your work or school account, select from the options below: Reset or change a password, Sign in to Microsoft 365, or Switch the account you're signed in with Contact your admin who can retrieve the username and reset the password for your work or school account.
      support.microsoft.com/en-us/office/i-forgot-the-account-i-use-with-microsoft-365-eba0b4a2-c0ae-472c-99f6-bc63ee2425a8
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  2. Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

  3. Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

  4. Contact us. Sign in so we can get you the right help and support. Select the product you need help with. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Microsoft 365. Office. Windows. Xbox. Surface devices. Copilot. Dynamics 365. Intune. Azure. Server products.

  5. 4. After you submit the form. We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours. Your next steps depend on whether we could verify your account: We could not verify your account. We verified your account.

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  6. For help with the username or password, or to manage your work or school account, select from the options below: Reset or change a password, Sign in to Microsoft 365, or Switch the account you're signed in with. Contact your admin who can retrieve the username and reset the password for your work or school account.

  7. Manage your Microsoft 365 subscription or Office product. You can manage all of your Microsoft subscriptions in your Microsoft account dashboard. Select each subscription to change when and how you pay, or to see order history & receipts. Choose your account type.

  8. If you're looking for assistance in recovering your Microsoft account without the use of the lost phone number, you may want to contact Microsoft Support for further guidance. They can help you verify your identity and provide alternative methods to regain access to your account.

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