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Get in touch with EE for help and support with your services. We're here to assist with any questions or issues you may have regarding your account.
- Gethuman
- The Supervisor Trick
- Hit Zero—Or Say Nothing
- Call During Off Hours
- Exhaust The Script
- Call Back Immediately
- Show Them The Money
Your chances of customer service success increase dramatically when you get a human being on the line. Hitting a rigid phone menu is pretty common these days, and it’s frustrating: The automated options often aren’t flexible enough to cover your specific need, and they seem to be designed to stop all but the hardiest souls from actually reaching a ...
It’s an oldie but a goodie—and it does work. If your CSR isn’t helpful, or you’re not getting the result you want, ask to speak to a supervisor. A slightly more polite and less combative way to do this is to ask to speak to “someone who can solve my problem” or similar language. In almost all situations, your CSR is obligated to transfer you upon r...
If you can’t get any information on how to connect to a human being, try pressing zero on your phone’s keypad. Many (though not all) call center phone menus will automatically dump you to a CSR if you press zero. If that doesn’t work, have a little patience and simply do nothing. Most phone menus will time out if you don’t respond in any way to the...
As you might imagine, call centers experience busy times like any other business, and they tend to align with people’s waking hours. If the company you’re trying to reach offers 24-hour customer service, try calling very early in the morning or very late at night. Most sane, well-adjusted people will be asleep or enjoying their lives, so your chanc...
It’s important to understand that every single CSR you speak to is working from a script. Companies develop complex algorithms for dealing with customer complaints. These scripts are designed to shorten call lengths—and to avoid outcomes the company finds undesirable (like refunding your money). But like all scripts, they’re limited. A few simple t...
If your CSR refuses to see things your way, don’t get mad—change venues. Politely end the call, then call back immediately. You’ll almost certainly get a different CSR, and the experience can often be dizzyingly different. That’s because your call may be routed to an entirely different call center, or may be picked up by a CSR with more experience—...
If you’re having trouble getting a human being on the line no matter what you try, there’s one last trick to play: Choose the menu option that involves spending money. Upgrade your account, make a purchase, take on the optional insurance—whatever option results in your bill going up will almost certainly get an eager human being on the phone. They ...
- Jeff Somers
Jul 17, 2024 · To get a human from Verizon customer service, call customer service from your Verizon phone and press "0" when asked why you're calling. This will connect you quickly to a Verizon representative.
- Verizon
- No Contract
- Unlimited Data
Nov 16, 2016 · For example, plug "Comcast" into the box, click "Phone & Contact Info", and you'll see information about the specific phone number you need to call, average wait time, call center hours, and the buttons you need to press to get a human who can help you on the line.
- Former Editor-In-Chief
Oct 24, 2014 · Often times, when you call your wireless carrier, you end up talking to a machine instead of a human. In this tutorial, we'll tell you how to get past the machines and to a human customer...
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Jan 9, 2024 · The EE customer service team has three numbers for you to call depending on what you’re calling from. If you’re phoning from an EE phone, you can use 150. If you’re using an EE Landline, it’s 0800 079 8586. And for another provider, it’s 0800 956 6000.
