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Jan 25, 2023 · Issue. Your iPhone keeps disconnecting from your Windows PC or Mac when you’re trying to import photos or videos. You may see the error “A device attached to the system is not...
- Overview
- If your screen is black or frozen
- If your iPhone turns on but gets stuck during start up
- If you need more help
If your iPhone has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.
iPhone screen is black or frozen
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1.Press and quickly release the volume up button. 2.Press and quickly release the volume down button. 3.Press and hold the side button until you see the Apple logo (this takes around 10 seconds). 4.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 5.If your iPhone still doesn't turn on, contact Apple Support.
On your iPhone 7 or iPhone 7 Plus
1.Press and hold both the side button and the volume down button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.
On your iPhone 6s and earlier, including iPhone SE (1st generation)
1.Press and hold both the Home button and the side button or the top button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.
If you see the Apple logo or a red or blue screen during startup, try these steps:
1.Connect your iPhone to a computer.
2.Select your iPhone on your computer.
3.While your iPhone is connected, follow these steps:
•On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
•On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
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Feb 15, 2024 · Restart your devices. Restart your iPhone. Restart your iPad. Restart your Mac. Restart your Windows PC. Allow your device to connect in Windows or macOS. When you connect your device to a Windows PC, Device Manager can confirm whether your computer is connected to your iPhone or iPad and update your driver if needed.
Feb 27, 2024 · Download and use iTunes for Windows 10. Check the USB cable and ports: Ensure that you're using a certified Lightning to USB cable and try connecting it to different USB ports on your PC. Also, check for any physical damage or debris in the ports that may be preventing a proper connection.
Jun 5, 2017 · Click View all from the left pane. Locate and click Hardware and Devices to run the troubleshooter then follow the next steps. You may also run the Windows Apps troubleshooter to repair problems with your Windows applications. Let us know the result of the troubleshooters.
You can connect your device using a USB or USB-C cable or a Wi-Fi connection. See Sync content between your Windows device and iPhone, iPad, or iPod touch over Wi-Fi. In the Apple Devices app on your Windows device, select the Apple device in the sidebar.
Jul 9, 2024 · Repair the corrupted videos. Method 1. Re-transfer iPhone Videos. Improper transfer can damage the video files. Please make sure that there is no interruption like disconnection or abrupt shutdown during the transfer of videos. If your videos are not transferred properly, then you should transfer the videos again.
