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    • 855-778-2922

      • If we can help answer any questions, please send us a message via our patient portal, MyWVUChart, or call us at 855-778-2922. We are here to support you during the COVID-19 pandemic.
      wvumedicine.org/bill-pay/
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  2. WVU Medicine English (US) Session Key Session Key. Issue Submission Your Issue. Your Name. Company Name. Company Code. Describe Your Issue ... BeyondTrust Remote ...

    • |Directory

      Appointments: You make, cancel, or reschedule an appointment...

  3. Appointments: You make, cancel, or reschedule an appointment via your MyWVUChart account or contact your provider directly. In the Morgantown area, please call 855-WVU-CARE ( 855-988-2273 ).

  4. Feb 19, 2018 · To reach the Clinical Help Desk, call 304-598-HELP (4357) and press 2. Press 1 or remain on the line to reach the Technical Help Desk. Please note that all password/login issues should go to IT’s Technical Help Desk. The Clinical Help Desk does NOT have ability to assist with password resets.

    • Request Your Records Online
    • For Medical Professionals
    • Other Options
    • Processing Record Requests
    • Resources

    Records request tool

    WVU Medicine now offers an online records request tool that verifies your identity by asking for a photo of your driver’s license, which can be taken via webcam or smartphone. There is no additional charge to use this service. Note: Chrome, Safari, and Firefox are the recommended browsers for this application. Download the online record request tool tip sheet.

    Records request tool

    Our paperless request process does not require a login, but uses email verification for enhanced security. No faxing, scanning or printing will save you time. Note: Please use a recent version of Chrome, Firefox or Safari.

    Use your MyWVUChart account

    If you are enrolled in our WVU Medicine patient portal, MyWVUChart, you can request your medical records using the electronic release form within your MyWVUChart account. Once you log in, click on the health icon in the top navigation, then click on “Share My Record.” You can choose various options and download or send your medical record.

    Email/mail

    Complete this authorization form to give us permission to release your medical records to you or your provider. For mental health records, please use the behavioral medicine authorization form. When you’ve completed the appropriate form, please email or mail the form to: WVU Medicine Release of Information PO Box 8049 1 Medical Center Drive Morgantown, WV 26506-8049 wvuhroirequest@wvumedicine.org

    Please allow seven to 14 business days for completion of a medical records request. Please be aware that it can take up to 30 days as allowed by law. Continuing care releases are given priority. If you need medical records for an upcoming appointment, please let us know, and we will expedite your request. Home health and hospice medical records wil...

  5. Jul 1, 2024 · However, researchers who use either an @hsc.wvu.edu or a @wvumedicine.org email account to access technology services should start with the HSC Help Desk at 304-293-3631, option 1, or submit a ticket online.

  6. Sep 20, 2017 · The WVU Medicine IT Help Desk can assist in use of the new site, 24 hours a day, seven days a week. Questions: contact the WVU Medicine IT Help Desk at 304-598-4357 or helpdesk@wvumedicine.org. General feedback regarding the site, such as suggestions or comments, can be sent to CitrixSuggestions@wvumedicine.org .

  7. Mar 24, 2020 · The service is available 24 hours a day, seven days a week at 304-282-5736 (voice, video or text). As always, employees can contact a chaplain by paging 0590 or calling 74185 for patient care needs or staff support.

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