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Customer support and answers to common questions. If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1. If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-877-660-6789.
Find PG&E customer service support for account issues.
Most customer concerns and questions can be resolved through self-service. To avoid potentially long wait times, we encourage you to search for your question in our Help Center before trying to call. Visit our Contact Us page for information on how to reach a customer service representative.
For Business customer service, please call 1-800-468-4743. For Solar or Electric Vehicle customer service, please call 1-877-743-4112. For Agricultural customer service, please call 1-877-311-3276. For Building and Renovation customer service, please call 1-877-743-7782
Most customer concerns and questions can be resolved through self-service. To avoid potentially long wait times, we encourage you to search for your question in our Help Center before trying to call. Visit our Contact Us page for information on how to reach a customer service representative.
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I don’t have a social security number; how do I start service? Where can I pay my bill? I keep getting an error message that says an online account has already been created, but I don't remember doing this.
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For general questions about PG&E Corporation, please call 415-973-1000. For Business customer service, please call 1-800-468-4743. For Solar or Electric Vehicle customer service, please call 1-877-743-4112. For Agricultural customer service, please call 1-877-311-3276.
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