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- To pay online: visit Your Account (no fees) To pay by phone: call 1-877-704-8470, and have your 11-digit account number ready ($1.35 convenience fee applies*)
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Customer support and answers to common questions. If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1. If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-877-660-6789.
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Find PG&E customer service support for account issues.
Account alerts keep you informed on bills, payments, power outages and more. Receive them by email, text or phone.
I don’t have a social security number; how do I start service? Where can I pay my bill? I keep getting an error message that says an online account has already been created, but I don't remember doing this.
Visit our Contact Us page for information on how to reach a customer service representative. Once in our Contact Us page, scroll down to Contact PG&E Departments and click the arrow on the right. Most customer concerns and questions can be resolved through self-service.
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How do I stop service? How do I start service as a residential customer? How do I make an appointment online to have PG&E relight or shut off my gas pilot light?
Dec 15, 2022 · To pay by phone: call 1-877-704-8470, and have your 11-digit account number ready ($1.35 convenience fee applies*) Other payment options include: Pay by mail (no fees) Pay in person at a Neighborhood Payment Center (no fees): visit the Payment Center Locator. Please note, effective December 15, 2022, local PG&E offices are permanently closed.
