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If you have an enquiry, comment or complaint about the National Rail website, phone service or apps, please get in touch.
- Help and Assistance | National Rail
We’re here to help! Find out how to contact us, claim...
- National Rail | National Rail
Need train tickets for National Rail? Full details on train...
- Help and Assistance | National Rail
We’re here to help! Find out how to contact us, claim compensation, make a complaint, or learn more about accessible train travel.
Need train tickets for National Rail? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works.
If you are looking to buy or renew your Railcard or get a replacement then you’ll need to do this online. Tel: 0345 3000 250. Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes. Post: National Railcards. Unit A2 and B Mease Mill. Westminster Trading Estate
The international number for UK National Rail enquiries is +44 20 7278 5240 (this is just for enquiries, not ticket sales, reservations etc). The international number for GNER telesales is +44 191 227 5959
The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
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How do I buy National Rail tickets? You can buy your National Rail tickets online with us. Trainline is accredited by National Rail to provide information, timetables and sell tickets for the UK rail industry.