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  1. If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email: customer.relations@nationalrail.co.uk. We will acknowledge your email within 24 hours, and aim to reply within 10 working days.

  2. Get in touch if you need help or assistance, want to claim compensation, have a comment or complaint, or want to find out about booking assisted travel.

  3. Need train tickets for National Rail? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works.

  4. The international number for UK National Rail enquiries is +44 20 7278 5240 (this is just for enquiries, not ticket sales, reservations etc). The international number for GNER telesales is +44 191 227 5959

  5. Phone: The team are available to answer questions by phone from 0700hrs to 2200hrs every day of the year except for Christmas day. Please note, at busy times there may be a wait before we can answer your call.

  6. For assistance to plan you journey, you can contact National Rail Enquiries. The contact details and hours of operation are below: Website: www.nationalrail.co.uk. Telephone: 03457 48 49 50. Email: customer.relations@nationalrail.co.uk.

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  8. Dec 1, 2023 · Customer Services. Textphone: 0345 60 50 600. SMS/Text Message: 60083. Email: customer.relations@nationalrail.co.uk. Twitter. Facebook. Address: Customer Relations. Suite 410, 1 Northumberland Avenue. Trafalgar Square. London. WC2N 5BW. Find National Rail Enquiries on Google Maps. Last updated: December 1, 2023. Favourite. Print. Save PDF.