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If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email: customer.relations@nationalrail.co.uk. We will acknowledge your email within 24 hours, and aim to reply within 10 working days.
Find out how to contact us, claim compensation, make a complaint, or learn more about accessible train travel.
Need train tickets for National Rail? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works.
The international number for UK National Rail enquiries is +44 20 7278 5240 (this is just for enquiries, not ticket sales, reservations etc). The international number for GNER telesales is +44 191 227 5959
We will be visiting Britain in May, 2014. I've been researching train schedules on the National Rail Enquiries site. I live in the US. May I purchase my train tickets on this site? How do I obtain my tickets after purchase, i.e., are they mailed to my home address or do I receive confirmation to pick them up at a rail station after I arrive in ...
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The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.