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If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email: customer.relations@nationalrail.co.uk. We will acknowledge your email within 24 hours, and aim to reply within 10 working days.
Get in touch if you need help or assistance, want to claim compensation, have a comment or complaint, or want to find out about booking assisted travel.
Need train tickets for National Rail? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works.
Dec 1, 2023 · You can request assistance from their website or download the app. Contact them to arrange assistance with: help you on and off trains. reserve wheelchair spaces and seats. provide you with detailed rail information. help with animals or pets that are travelling with you.
How can I contact you? To contact us you can either fill in the appropriate contact form with the topic of your inquiry or call our Customer Service center from Monday to Sunday between the hours of 8AM - 9PM Eastern Time.
To reach us call 1-888-VIA-RAIL (1-888-842-7245) or TTY 1-800-268-9503 (for persons who are deaf or hard-of-hearing). Feel free to contact us if you’re unable to find the answer to your question. We will respond to your inquiry as quickly as possible.
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What is National Rail Enquiries?
If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service.
