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National Rail services. By telephone. For enquiries about: Train times. Train fares Season tickets. Call 03457 48 49 50. Open 24 hours every day except Christmas Day. For comments and complaints about: National Rail’s website. National Rail’s phone service. National Rail’s apps. Call 0800 022 3720 or Textphone/minicom: 0345 60 50 600.
- Help and Assistance
Find out how to contact us, claim compensation, make a...
- Complaints
Visit our Find a Train Company page to find contact details....
- Help and Assistance
Find out how to contact us, claim compensation, make a complaint, or learn more about accessible train travel.
Customer Support. Monday to Sunday & Public Holidays: Yes. Except Christmas Day. 03457 48 49 50. https://www.nationalrail.co.uk/ (external link, opens in a new tab)
Live chat or call. For safety issues call our 24 hour helpline: 03457 11 41 41 To report a crime call the BTP: 0800 40 50 40, 999 or text: 61016.
For assistance to plan you journey, you can contact National Rail Enquiries. The contact details and hours of operation are below: Website: www.nationalrail.co.uk. Telephone: 03457 48 49 50. Email: customer.relations@nationalrail.co.uk. Twitter: @nationalrailenq. Post: National Rail Enquiries Customer Relations Team PO BOX 8626 Swadlincote DE11 1JA
You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.
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Visit our Find a Train Company page to find contact details. They will be able to help with problems such as compensation for delays, reservations, or your train service. If you want to complain about or comment on a station or ticket office, please contact the station operator directly.