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  1. National Rail’s phone service. National Rail’s apps. Call 0800 022 3720 or Textphone/minicom: 0345 60 50 600. Open Monday to Friday from 09:00 to 17:00, including bank holidays. By email. If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email:

  2. Get in touch if you need help or assistance, want to claim compensation, have a comment or complaint, or want to find out about booking assisted travel.

  3. For assistance to plan you journey, you can contact National Rail Enquiries. The contact details and hours of operation are below: Website: www.nationalrail.co.uk. Telephone: 03457 48 49 50. Email: customer.relations@nationalrail.co.uk. Twitter: @nationalrailenq. Post: National Rail Enquiries Customer Relations Team PO BOX 8626 Swadlincote DE11 1JA

  4. Customer Support. Monday to Sunday & Public Holidays: Yes. Except Christmas Day. 03457 48 49 50. https://www.nationalrail.co.uk/ (external link, opens in a new tab)

  5. www.thetrainline.com › about-us › contact-usContact Us - Trainline

    You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.

  6. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service.

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  8. by phoning our Customer Experience Centre on 0800 200 6060; on X (formally known as Twitter) or Facebook: @northernassist; through any member of staff at our stations or on the train; by writing to us at FREEPOST NORTHERN RAILWAY; Contact the Web Sales team on 0344 811 5111. Registered Office: Northern Trains Limited. George Stephenson House ...