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I've been waiting for over a month for support with my issue... I went through the live chat (back in late December) where I was told that, given my situation, a specialist would contact me via email. I have received nothing as of yet.
The only way to contact their support is by going through the form here: https://www.crunchyroll.com/contact. It's probably going to take more time than you expect to get a named person responding, they apparently didn't plan well for the surge of people having problems with the merge.
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